What are the responsibilities and job description for the Director of Hospitality position at Lakeside Hotel Casino?
Job Description
Job Description
At Lakeside, we're more than just a company. We pride ourselves on being responsible, loyal, and friendly with our customers and employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient, welcoming, and casual atmosphere for everyone who walks through our doors.
As the Director of Hospitality, you will oversee all aspects of our Hotel and Food & Beverage operations. You'll lead a team committed to excellence, manage daily activities, and drive the success of our hospitality services.
Key Responsibilities :
- Lead and manage the Hotel and F&B departments.
- Develop and execute strategic operating plans.
- Create and manage budgets, monitor forecasts, and achieve operational goals.
- Foster a team culture and develop staff.
- Ensure team members consistently demonstrate proactive service.
- Analyze and improve guest satisfaction.
- Optimize labor productivity based on real-time business needs.
- Ensure compliance with laws, regulations, and company policies.
- Develop staff skills and manage performance.
- Maintain compliance with Iowa Racing and Gaming Commission and other regulations.
- Obtain and maintain a valid gaming license.
- Work flexible hours, including nights, weekends, and holidays.
- Acts as Manager on Duty periodically.
- Oversee staffing, training, performance appraisals, and employee relations.
Skills and Abilities :
Qualifications :
Employee Benefits :
DISCLAIMER : This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.
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