What are the responsibilities and job description for the General Manager position at Lakeside HR Group?
Lakeside HR Group, a leading full-service HR consulting and recruiting firm, is currently seeking experienced General Manager for a home services company specializing in basement repair. The General Manager has responsibility for leading three locations in Minnesota (Litchfield, Moorhead, and Hastings), ensuring that each branch has a strong, positive culture, customers receive excellent service, and budgetary and EBITDA margin expectations are met and exceeded.
Responsibilities
Requirements
Responsibilities
- Provide both strategic and tactical leadership to branches in the assigned area
- Ensure Branch Managers (Moorhead, Hastings) and Production Manager (Litchfield) are monitoring and proactively addressing customer satisfaction, staffing, employee engagement and retention, safety, budget, and branch EBITDA
- Constantly monitor demand and capacity plans, adjusting resourcing and schedules to ensure goals are met and exceeded
- Build a highly engaged and high performing team across Field Operations, Customer Service, Quality, Service, and Warehouse
- Partner with the Sales Manager, Project Consultants, and Marketing teams to ensure effective lead generation, appointment setting, and close rates are being achieved to deliver budgeted revenue
- Use data to monitor trends, report progress to senior management, provide coaching to teams, and make decisions to drive growth
- Advocate for resources required to successfully run the business
- Identify and develop talent within assigned branches and ensure there is a talent pipeline for leadership positions
Requirements
- Proven track record of successfully managing a multi-branch business with full P&L responsibility.
- Experience in basement waterproofing and foundation repair
- Bachelors degree in business or a related field preferred
- Demonstrated successful experience in developing a pipeline of high performing talent
- Persuasive verbal and written communication skills to collaborate and represent the company in a professional manner
- Proficiency in budgeting, financial analysis, and cost control measures
- Critical thinking, analytical and problem-solving skills to make informed decisions
- Ability to recruit, train, and develop a high-performing team
- Proficiency in Microsoft Outlook, Microsoft Excel, CRM
- Entrepreneurial mindset eager to serve and achieve results
- Ambitious, creative, dedicated, and self-directed
- Self-motivated, analytical, and detail-oriented
