Technology Operations Support Specialist

Lakeside School, an independent coeducational day school located in north Seattle, Washington, is currently recruiting for a full timeTechnology Operations Support Specialist. This is a full-time, non-exempt position. The Technology Operations Support Specialist is responsible for managing day-to-day operations of the technology department, including client relationship management, project coordination, ticket management, and logistical support for summer programs. This role frequently interacts directly with faculty, students, staff members, vendors, and contractors, coordinates projects across multiple departments, supervises college interns and summer student workers, and serves as a central hub for departmental communication and operational effectiveness.

Responsibilities

• Client Satisfaction: Lead client engagement and assess service effectiveness through structured after-action reviews, annual surveys, and periodic feedback analysis.
• Project Coordination: Coordinate cross-departmental technology projects, such as LMS migrations, SIS updates, AV installations, and new-building technology initiatives. Manage vendor relationships and communications effectively. Recommend actionable improvements when necessary.
• Ticket Management: Manage, prioritize, and assign incoming tickets to ensure timely resolution and exceptional client service.
• Intern and Student Worker Supervision: Recruit, hire, schedule, and directly supervise college interns during the school year and Lakeside student workers during summer months.
• Summer Program Coordination: Provide logistical and organizational support for summer programs, including equipment allocation, account setup, and coordination of team members responsible for on-site troubleshooting and technical assistance.
• Onboarding Coordination: Coordinate technology onboarding processes for new faculty and staff, and organize technology orientation sessions for new students to ensure smooth integration into the school's technology environment.
• Event Support: Coordinate audiovisual equipment, technical resources, and support staff required for school events, presentations, and webinars, ensuring reliable and effective technical delivery.

• Experience: Minimum 2-5 years of project management or operational coordination experience in a technology-related role.
• Education: Bachelor’s degree preferred.
• Technical Skills:
  • General familiarity with IT concepts, project management principles, and client service operations.
  • Experience with Microsoft 365, Google Workspace, Veracross (SIS), Canvas (LMS), or similar platforms preferred but not required.
• Interpersonal Skills:
  • Ability to remain calm, positive, and effective under pressure.
  • Exceptional interpersonal skills, proactively building and maintaining strong relationships with clients, colleagues, and vendors, and capable of de-escalating challenging situations when needed
  • Clear, effective written and verbal communication.
• Demonstrated cultural awareness, including knowledge of themselves and the cultural lenses they bring to interactions. The candidate will understand different perspectives; interact respectfully with cultures other than their own; and cultivate meaningful relationships with people that have different cultural frameworks.
• Candidates must satisfactorily complete three criminal history background checks.

Salary and Benefits
This is a full-time, benefited, salary non-exempt position with a salary range of $68,000 - $75,000.
Pay is based on several factors and may vary depending on job-related knowledge, skills, and experience.

Lakeside School is committed to attracting and retaining outstanding candidates and provides a competitive compensation package. Benefits include:

• Employer-paid medical, dental, and vision insurance (based on FTE)
• Dependent medical and vision subsidy
• Retirement with generous employer contribution
• Life/disability insurance
• Employee Assistance Program
• Flexible spending accounts
• Free lunch
• Free parking
• Bus/bike benefits
• Housing assistance program
• Reduced facility rentals
• Passport Corporate membership
• Computer loan program
• Paid holidays and vacation
• Use of school library and gymnasium