What are the responsibilities and job description for the Client Service Representative position at Lakeview Industries?
We're not your typical workplace.
We celebrate the unique perspectives and backgrounds of our team members, but we also prioritize getting the job done over individual recognition. At Lakeview Industries, a women-owned manufacturing company in Carver, Minnesota, we're driven by strong relationships with customers and a commitment to their success.
Our Foundation
We've built our business on a proven system that provides a solid framework for growth and success. EOS enables us to streamline processes, foster accountability, and drive innovation.
Our Culture
We pride ourselves on cultivating a company culture that exceeds ordinary standards. Embracing the 'Good to Great' mindset and continuous improvement, Lakeview is a place where innovation and creativity thrive. We offer competitive benefits, including Health, Dental, Vision, Life, 401k, and a profit-sharing plan.
Our Facility
We're based in a state-of-the-art facility in Carver, Minnesota, where we've invested in capital improvements to support our growth. Our focus areas include Customer Experience, Conscious Culture, and Profitable Growth.
Your Role
The Customer Service Position serves as the primary point of contact for customers regarding their orders. As a customer advocate, you'll ensure clear communication, accurate order entry, and timely follow-up via phone, email, or in-person interactions.
- Communicate with customers to receive orders, provide updates, and respond to inquiries or issues.
- Follow up on and resolve customer concerns related to service, parts, pricing, or delivery.
- Deliver exceptional customer service by offering practical, effective solutions.
You'll be proficient in common office and ERP software.
