What are the responsibilities and job description for the Customer Experience Advocate position at Lakeview Industries?
Company Overview
Lakeview Industries is a women-owned manufacturing company that prides itself on fostering a unique company culture. We are driven by the mindset of "Good to Great" and continuous improvement, creating an environment where innovation and creativity thrive.
We have established a solid foundation for our company's growth and success through the implementation of EOS, a proven system that enables us to streamline processes, foster accountability, and drive innovation.
Servicing Our Customers
The Customer Service Position serves as the primary point of contact for customers regarding their orders. The Customer Service Representative acts as a customer advocate—ensuring clear communication, accurate order entry, and timely follow-up. Communicate with customers via phone, email, and in person to receive orders, provide updates, and respond to inquiries or issues.
Lakeview Industries is a women-owned manufacturing company that prides itself on fostering a unique company culture. We are driven by the mindset of "Good to Great" and continuous improvement, creating an environment where innovation and creativity thrive.
We have established a solid foundation for our company's growth and success through the implementation of EOS, a proven system that enables us to streamline processes, foster accountability, and drive innovation.
Servicing Our Customers
The Customer Service Position serves as the primary point of contact for customers regarding their orders. The Customer Service Representative acts as a customer advocate—ensuring clear communication, accurate order entry, and timely follow-up. Communicate with customers via phone, email, and in person to receive orders, provide updates, and respond to inquiries or issues.
- Follow up on and resolve customer concerns related to service, parts, pricing, or delivery.
- Deliver exceptional customer service by offering practical, effective solutions
- Proficient in common office and ERP software.
