Director of Operations

CLIENT SUMMARY

Our client, based in Birmingham, AL, is a startup hospitality concept launching in 2025. Their mission is to create an elevated dining and music experience through exceptional food, beverage, and service. With a focus on authenticity and culture, they operate a coffee shop, all-day café, cocktail bar, and a lounge and restaurant with a curated music atmosphere.

Rooted in honesty, integrity, teamwork, and a relentless commitment to customer happiness, they seek passionate professionals to help build and lead their team. This is an opportunity to shape a one-of-a-kind concept that prioritizes quality, creativity, and an immersive guest experience.

POSITION OBJECTIVE

Our client is seeking a Director of Operations to lead and elevate their unique hospitality venture, overseeing multiple offerings and ensuring a high-quality guest experience. This role is critical in driving financial performance, operational efficiency, and team leadership while shaping a vibrant and immersive atmosphere.

As the Director of Operations, you will be responsible for overseeing day-to-day operations, managing teams, and refining systems to optimize service and profitability. You will lead hiring efforts, develop staff, and implement strategies to ensure long-term success.

This is a rare opportunity to build something from the ground up, navigating the early stages of a startup and influencing its long-term growth. If you are a seasoned leader with a passion for hospitality, strong business acumen, and a drive to create something truly special, this role offers the chance to leave a lasting impact.

POSITION KEY RESPONSIBILITIES

• Oversee daily operations of various hospitality concepts, ensuring smooth coordination of all aspects of service and management.
• Manage financial performance, including budgeting, forecasting, and cost control to ensure profitability.
• Hire, train, and manage a diverse team, including kitchen and front-of-house staff, while fostering a positive and productive work environment.
• Develop and implement operational systems to optimize efficiency and enhance guest experiences.
• Ensure compliance with health, safety, and sanitation regulations, while maintaining high standards of quality.
• Collaborate with leadership to shape the overall customer experience, continuously seeking innovative ways to elevate service and ambiance.
• Analyze performance data, customer feedback, and market trends to refine and improve operations, ensuring long-term success.

• 10 years of experience in successful restaurant management, with a focus on operational excellence in hospitality and food and beverage settings.
• Proven ability to lead and manage teams effectively, inspiring high performance, collaboration, and passion for guest service.
• Strong financial acumen, with experience managing budgets, overseeing cost control, and driving profitability.
• Excellent at organizing and refining operations, able to implement practical and effective systems to optimize workflow and performance.
• Detail-oriented and disciplined, with the ability to manage administrative tasks, inventory, and financial reporting effectively.
• A track record of developing innovative strategies to enhance customer experiences while staying true to the brand’s identity and values.
• Able to build and maintain strong relationships with staff, ensuring a positive, growth-oriented culture within the team.
• Adaptable, proactive, and results-oriented, with a passion for continuous improvement and learning.
• Strong communication skills, capable of managing relationships, creating clear expectations, and fostering teamwork.
• A passion for hospitality and music, with the ability to contribute to a vibrant, unique atmosphere that reflects the company’s core values.
• Driven by financial goals, with a strong understanding of what it takes to make the business successful in both operational and financial terms.