Front Back Office Coordinator

As our Front Back Office Coordinator at Lakeway Ambulatory Surgical Center you are going to be working closely with our Business Office Coordinators and Business Office Manager. You and your team will be responsible for ensuring the smooth running of the back and front office, while maintaining a fun environment. Your role consists of a diverse array of activities you'll be responsible for. We move fast, and as our Business Office Coordinator you will be able to find elegant solutions to everyday problems.

Role Objectives: Employee may be responsible for all or some of the role objectives based on delegation by the Business Office Manager and division of duties within the business office.

• Track and manage insurance / patient AR in coordination with our Business Office Manager
• Maintains a thorough understanding of all major insurance plans
• Maintains a thorough understanding of insurance benefits and the calculation of those benefits
• Responsible for financial coordination with the patient in accordance to collection policy
• Follow up in a timely manner with payers to ensure prompt reimbursement and manage appeals as necessary
• Ensure all necessary documentation is obtained for medical claim submission
• Works in coordination with LOP funding companies and law offices for processing of claims
• Responds in timely manner to all medical records requests from law firms and insurance companies
• Bill claims in coordination with Business Office Manager
• Manage incoming calls - respond promptly and accurately to telephone, written, and electronic inquiries from patients, providers, and others
• Drive your own initiatives around the office and constantly look for new ways to improve
• Promote a favorable facility image to patients, physicians, and families
• Ensure compliance with the Joint Commission and all other Federal, State and Regulatory Agencies
• Serve as a backup to other team members in the business office
• Other duties, responsibilities and activities may change or be assigned

Job Requirements:

• 2 year’s experience in a medical business office setting
• 2 year’s experience in claims management
• Familiarity with medical terminology, private, commercial and federal insurance plans
• Computer skills
• Customer service and phone skill experience
• A demonstrated track record of written and oral communication, critical thinking and problem-solving skills
• Practical work experience demonstrating your ability to juggle multiple tasks, frequent interruptions, and having to re-evaluate priorities

Preferred But Not Required

• Insurance billing knowledge
• Knowledge and proficiency with surgery scheduling with hospitals and outpatient surgery centers
• Experience with precertification, utilization management, and/or coding practices.

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects; and to reach with hands and arms. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is typical of an office environment and, as such, is considered moderate.
• The employee must occasionally lift and/or move up to 25 pounds.

Experience

• 2 year(s): 2 years in medical claims management
• 1 year(s): computer skills to include an electronic medical record platform