What are the responsibilities and job description for the Front Desk Agent position at Lakewood Ranch Oral & Facial Surgery?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier private practice oral surgery office. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of medical anesthesia and dental surgery services, dental treatment plans, and dental coding and billing.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Scheduling appointments and uploading inform using the DSN electronic medical record system.
- Collaborate with surgical staff, IT and billing teams to ensure guest satisfaction.
- Assist with billing inquiries and payment processing as needed.
- Uphold the Practice’s standards of cleanliness and professionalism at all times.
-Cross training with surgical staff to participate in emergency events
Requirements
- Previous experience in hospitality, dental or customer service is preferred.
- Familiarity with front desk operations in a hotel, dental, or medical setting is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in dental or medical management software is advantageous but not required.
- Multilingual abilities are highly desirable to cater to diverse guests.
- A passion for providing outstanding guest services and creating memorable experiences.
- Flexibility to work various shifts, including holidays as needed.
Join us in delivering exceptional experiences to our guests while working in a dynamic environment that values teamwork and excellence in hospitality!
Job Type: Full-time
Pay: $21.00 - $30.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Relocate:
- Sarasota, FL 34240: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $30