What are the responsibilities and job description for the Director of Learning and Development position at Lakewood Regional Support Bldg?

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible

What We're Looking For :

The Director of Learning and Development is a key strategic role responsible for overseeing, developing, and implementing effective training programs across 11 hotel properties, 2 commercial laundry facilities and a central support team. The successful candidate will partner closely with corporate teams to align on both tactical and strategic training objectives. This role requires a strong ability to influence at all levels, ensuring training initiatives are tailored to meet the operational needs of each property while supporting the company's broader goals. The ideal candidate will have experience designing or adapting training materials for high-volume attendance to maximize engagement and effectiveness. Additionally, this role will lead and develop a team of trainers to ensure consistent program delivery and support across all properties.

Who You Are :

A dynamic leader, able to inspire and motivate a diverse group of hotel teams while ensuring consistency in training and development practices across multiple properties.

Hotel operations expert who can translate this knowledge into effective, engaging, and impactful training programs.

Skilled communicator with the ability to deliver both in-person and virtual training sessions to diverse audiences while influencing without direct authority.

Has a talent for assessing the needs of hotel teams, identifying performance gaps, and creating actionable solutions to address training and development opportunities.

Highly organized and able to manage multiple training projects simultaneously, ensuring timely and effective delivery.

Adaptable and thrives in a dynamic environment while maintaining focus on results.

Veterans and military spouses encouraged to apply.

What You'll Do :

Collaborate with corporate training and HR teams to align property-level training initiatives with corporate strategy, ensuring seamless execution of both theoretical and practical training across all locations.

Lead, mentor, and develop a team of training specialists across the region, fostering a high-performance culture focused on continuous improvement and excellence in training delivery.

Design, customize, or modify training sessions, workshops, and materials to suit the unique needs of each property while adhering to brand standards.

Ensure that all new hires at each hotel are effectively onboarded, trained, and certified according to company standards. Develop a seamless training experience that supports employee engagement and retention.

Serve as a training advocate within the region, influencing property leaders and staff at all levels to adopt and prioritize learning and development.

Work closely with hotel General Managers and department heads to ensure training programs are aligned with operational goals, guest service standards, and productivity expectations.

Conduct regular needs assessments at each property to identify training gaps and opportunities. Adjust training approaches based on operational challenges, high-volume periods, and other unique property needs.

Ensure training programs can accommodate high attendance, developing solutions that maintain engagement and learning outcomes even in large groups.

Establish and track training effectiveness through metrics, feedback, and KPIs to ensure continuous improvement and alignment with corporate objectives.

Support individual employee growth, ensuring that training programs contribute to employee retention, skill enhancement, and readiness for advancement within the organization.

Your Experience Includes :

A minimum of 5 years of experience in a training or learning and development leadership role, ideally in the hospitality or service industry.

Proven track record of successfully implementing training programs across multiple properties, preferably in a multi-unit hotel or resort environment.

Demonstrated ability to lead and develop a team of trainers, fostering collaboration, accountability, and high standards of program delivery.

Strong organizational and project management abilities, including the capacity to manage multiple training initiatives simultaneously.

Proficiency in training content design and customization to fit high-volume and varied learning environments.

Knowledge of instructional design principles and adult learning theory.

Willingness to travel to various properties as needed.

Who You'll Supervise :

Learning and Development Operations Managers

Learning and Development Facilitators

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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