Security Zone Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Responsible within a multi-hotel "Security Zone" for Management of all Security functions and staff in the performance of their duties pertaining to: controlling access to, conducting physical inspections of and monitoring surveillance cameras located at the facilities, which constitute Loews Hotels at Universal Orlando. Investigation of breeches in security and/or violations of safety protocols to determine most probable cause and possible solution(s). To ensure the safety and security of guests and employees and the protection of LHUO property and assets.

Job Specifications

Qualifications

• Associates Degree or equivalent preferred
• Excellent observation, communication, guest service and report writing skills
• Minimum three years previous Security supervisory experience in large convention hotel environment
• Possess CPR and First Aid certification, or ability to obtain and maintain.
• Ability to speak, read and write English fluently
• Able to work a flexible schedule, including weekends and holidays

Job Duties

Job Specific

• Is the primary Security point of contact within an assigned multi-hotel Security Zone, for all issues relating to staff training and communication, hotel meetings, Hotel Managing Director liaison and follow-up.
• Directs the Security Staff shift assigned to the specific multi-hotel Security Zone.
• Conducts employee hiring interviews, coaching and counseling sessions and recommends for termination when appropriate.
• Is responsible for the completion of shift schedules.
• Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
• Performs Security Department training related activities
• Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
• Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
• Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
• Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Oversees verification that all materials leaving facilities are accompanied by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons.
• Prepares necessary maintenance requests for safety related maintenance requirements identified
• Monitors CCTV cameras, radio communications, and Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Oversees lost and found activities in accordance with hotel policies
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Investigates breeches in security and guest and employee accidents
• Questions witness' to incidents, examines incident scenes, gathers evidence and data to assist in determination of cause and identification of areas where corrective actions are indicated
• Performs lock interrogation operations whenever necessary as part of departmental incident investigation
• Assists Director in performance of periodic safety and security inspections
• Works closely with LHUO Risk Manager to identify areas of potential loss/liability
• Assists Director and Risk Manager in development of loss prevention procedures and policies
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, Security vehicles, bicycles
• May assist in the distribution of employee paychecks
• Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible

• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards