What are the responsibilities and job description for the IT Consultant ServiceNow position at Laksan Technologies?
The candidate will be supporting The Ohio Department of Transportation's (ODOT) Information Technology ServiceNow Delivery Team and SPECIFICALLY, THE SERVICENOW PRODUCT.
This position will function as a highly skilled ITC21 with specific responsibilities that include:
Assist in configuring ServiceNow PSDS to meet the specific requirements
Maintain integrations between ServiceNow and external applications
Provide Support for ongoing and recurring IT Security audits of system
Solution development in the ServiceNow platform
Service Catalog item development
Consult with program/project management to develop appropriate technical solutions/ requirements and/or design review sessions
Experience
Ability to design and implement solutions on the ServiceNow platform that satisfy business requirements communicated in writing and/or verbally
Ability to troubleshoot/debug issues in existing applications.
Ability to troubleshoot/debug platform issues using the System Logs and/or debugging tools.
Ability to use various browser-based debugging tools (ex: Chrome, IE, Firefox)
Ability to conduct demos with client stakeholders and elicit feedback.
Ability to work in an Agile project management environment
Possess excellent communication skills; both oral and written skills including strong meeting and work session skills
Proven experience in handling data conversion including but not limited to data integration (real time and batch) mapping, transformations, bulk data import/export, mass updates, cut over plan, exception handling
Required Experience
5 years ServiceNow development experience using server and client side APIs
5 years ServiceNow development experience using Forms, workflows, Service Portal
3 years role/group-based ACLs configuration and debugging
2 years experience building custom workflows
2 years of Service Portal development
(e.g. Widgets, Service Portal Pages, AngularJs)
2 years of general IT experience with consulting experience preferred
Desired
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
ITIL V3 Foundations Certification
Skill Required / Desired Amount of Experience ServiceNow development experience using server and client side APIs Required 5 Years ServiceNow development experience using Forms, workflows, Service Portal Required 5 Years Role/group-based ACLs configuration and debugging Required 3 Years Experience building custom workflows Required 2 Years Service Portal development (e.g. Widgets, Service Portal Pages, AngularJs) Required 2 Years General IT consulting experience Required 2 Years ServiceNow Certified Application Developer Highly desired ServiceNow Certified System Administrator Highly desired ITIL V3 Foundations Certification Highly desired
This position will function as a highly skilled ITC21 with specific responsibilities that include:
Assist in configuring ServiceNow PSDS to meet the specific requirements
Maintain integrations between ServiceNow and external applications
Provide Support for ongoing and recurring IT Security audits of system
Solution development in the ServiceNow platform
Service Catalog item development
Consult with program/project management to develop appropriate technical solutions/ requirements and/or design review sessions
Experience
Ability to design and implement solutions on the ServiceNow platform that satisfy business requirements communicated in writing and/or verbally
Ability to troubleshoot/debug issues in existing applications.
Ability to troubleshoot/debug platform issues using the System Logs and/or debugging tools.
Ability to use various browser-based debugging tools (ex: Chrome, IE, Firefox)
Ability to conduct demos with client stakeholders and elicit feedback.
Ability to work in an Agile project management environment
Possess excellent communication skills; both oral and written skills including strong meeting and work session skills
Proven experience in handling data conversion including but not limited to data integration (real time and batch) mapping, transformations, bulk data import/export, mass updates, cut over plan, exception handling
Required Experience
5 years ServiceNow development experience using server and client side APIs
5 years ServiceNow development experience using Forms, workflows, Service Portal
3 years role/group-based ACLs configuration and debugging
2 years experience building custom workflows
2 years of Service Portal development
(e.g. Widgets, Service Portal Pages, AngularJs)
2 years of general IT experience with consulting experience preferred
Desired
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
ITIL V3 Foundations Certification
Skill Required / Desired Amount of Experience ServiceNow development experience using server and client side APIs Required 5 Years ServiceNow development experience using Forms, workflows, Service Portal Required 5 Years Role/group-based ACLs configuration and debugging Required 3 Years Experience building custom workflows Required 2 Years Service Portal development (e.g. Widgets, Service Portal Pages, AngularJs) Required 2 Years General IT consulting experience Required 2 Years ServiceNow Certified Application Developer Highly desired ServiceNow Certified System Administrator Highly desired ITIL V3 Foundations Certification Highly desired
