What are the responsibilities and job description for the IT Help Desk Support position at Lalor Family Dental?
Description
Lalor Family Dental, a trusted multi-office dental practice with over 60 years of experience, is looking for a detail-oriented IT Help Desk Support Specialist to join our team. In this role, you’ll provide technical support, troubleshoot issues, and ensure all IT systems run smoothly across our offices. THIS ROLE IS NOT REMOTE!
Key Responsibilities:
- Provide timely support for IT helpdesk tickets and follow up to ensure prompt issue resolution.
- Travel between dental offices to address network, hardware, and server issues.
- Troubleshoot and resolve Microsoft 365 issues, OS updates, drivers, and application installations.
- Manage Active Directory and Group Policy, automate workflows, and solve backend system problems.
- Collaborate with doctors, clinical staff, and management to provide professional and courteous support.
- Research and resolve complex issues beyond level one support, including difficult hardware and server problems.
Requirements:
- Hands-on experience with troubleshooting IT systems and resolving issues.
- Knowledge of Microsoft 365, Active Directory, Group Policy, and server maintenance.
- CompTIA A and Network certifications preferred.
- Highschool Diploma or GED.
- Bachelors in IT related field preferred.
- Excellent communication and customer service skills.
- Ability to travel between multiple office locations as needed.
Why Join Us?
- Family-owned practice with a supportive, growth-focused environment.
- Opportunities for career advancement.
- Health, Vision, and Dental benefits.
- Weekly pay and 401(k) with company match.
- Fun, company-sponsored events!
- Employee Assistance Program (EAP).
- Free parking
If you're passionate about IT and want to work in a dynamic environment, apply today!
Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.
Salary : $35,000 - $60,000
