What are the responsibilities and job description for the IT Asset Management and CMDB Process Owner position at Lam Research?
The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.
Lam Research is seeking an experienced IT Asset Management and Configuration Management Database (CMDB) Process Owner to join our dynamic IT Service Management (ITSM) and ServiceNow team. This is a new role within the company, structured under Lam’s ITSM team, and encompasses a wide range of responsibilities, from high-level strategy to detailed troubleshooting. You will be setting strategies for Hardware and Software Asset Management and addressing specific issues impacting individual Configuration Items (CIs). We are looking for someone with balanced experience in Hardware and Software Asset Management, including end-user devices, infrastructure, software metering, Application Portfolio Management, and CMDB.
Join our high-performing team and be a critical thought leader and advisor across various teams, including end-user device management, infrastructure, and vulnerability management.
- Engage with service owners and stakeholders across Infrastructure, Deskside Support, and Vulnerability Management to evaluate and improve Asset Management processes.
- Promote and oversee the implementation of process and system improvements.
- Collaborate with ServiceNow team members to resolve issues with incorrectly structured CI metadata.
- Develop and communicate Asset Management policies and represent them during audits (SOX, ISO, etc.).
- Report asset and CMDB metrics to IT and InfoSec leadership.
- Partner with Organizational Change Management (OCM) to train stakeholders on processes and systems.
- Familiarity with the Common Service Data Model (CSDM).
- Experience in ServiceNow development or working closely with a ServiceNow development team.
- Working knowledge of ServiceNow Discovery and Microsoft Intune.
- Experience with integrations across multiple platforms to facilitate asset management (e.g., tools for endpoint management, endpoint disablement, CI discovery, authentication & authorization).
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
IND123 #LI-FC1 #LI-Hybrid
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At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
