Product Owner

The Customer Support Business Group (CSBG) focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Product Owner on the Knowledge Management team, you represent a specific area or a product across all organizational boundaries. Acting as a voice of product management, customers, and engineering teams you own backlog, align objectives, set acceptance criteria, and prioritize activities required to meet product development needs. With your expertise in both business and technical domains, you’ll bring the product vision to life for Lam and our customers.

• Translate features into detailed requirements and final product development for engineering teams.
• Collaborate with customers, team members, and outside influencers to ensure a solid and well-rounded understanding of products and development needs.
• Author user stories, acceptance criteria, and ensure delivered product increments meet definition of done.
• Ensure that story content and a metrics-based prioritization methods are aligned to larger strategic objectives.
• Manage overall execution to ensure requirement and project deliverable dates can be clearly communicated to product management, program management and stakeholders.
• Be the high-availability resource for technical team on a day-to-day basis.
• Attend Scrum events and lead grooming sessions.
• Effectively communicate strategies & trade-offs up to leadership and down to the development team.
• Identify blockers that will impact timeline, scope, cost or other project variables and escalate to the appropriate stakeholders.

• Bachelor’s degree with 5 years of work experience; or master’s degree with 3 years’ work experience; or a PhD with 1 years’ work experience; or equivalent work experience.
• Demonstrable experience with full scope of product owner or product manager responsibilities.
• Background in any of the following: enterprise application software, B2B products, data science/analytic products, or reporting software.
• In-depth understanding of Agile frameworks (Scrum, Kanban) and current Agile product management practices.
• Strong organizational skills, with demonstrated ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments.
• Familiarity with Agile project management tools like JIRA or equivalent.
• Must be able to travel up to 10% to understand field users' needs and requirements.

• Ability to quickly understand and document business processes and elicit information from others.
• Passion for driving change and improving software delivery practices.
• Advanced certification in any Agile or Scaling framework is a plus.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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