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Solution Architect, Customer Relationship Management (CRM)

Lam Research
Fremont, CA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

The Group You'll Be A Part Of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

The Impact You'll Make

As a Solution Architect at Lam, you hold a key role in creating scalable designs for enterprise programs, applications, and databases. With your expertise in analyzing existing programs and formulating logic for new systems, you are an asset to the team. Your coding, testing, and debugging efforts play a critical role in ensuring the efficient operations of the system. You will recommend changes in development, maintenance, enhancements, and system standing that can make a significant difference in Lam's operational success.

What You'll Do

Lam Research is seeking an experienced Solution Architect to design and implement complex IT solutions that align with business needs in the area of Customer Relationship Management (CRM). The successful candidate will play a critical role in helping deliver Lam's Digital Transformation program within Enterprise Applications, showcasing creativity, technical prowess, and program management skills.

Key Responsibilities

  • Collaborate with business stakeholders to understand their needs and translate them into technical solutions that align with the company's strategic goals, while ensuring compliance with regulatory requirements and company policies
  • Develop and maintain comprehensive documentation for all solutions, including architecture diagrams, technical specifications, and user guides
  • Maintain relationships with external vendors and partners, ensuring effective collaboration and delivery of services
  • Lead evaluation and recommendation of software products and services in line with business and financial (TCO) goals

Minimum Qualifications

  • Excellent analytical skills
  • Knack for finding creative solutions
  • Keen attention to detail
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Who We're Looking For

  • Minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
  • Preferred Qualifications

  • 8 years of experience implementing CRM solutions
  • Strong knowledge and experience working with Microsoft D365 Service
  • Experience working in the Wafer Fab Equipment sector of the Semiconductor industry
  • Experience with both waterfall and agile project management methodologies
  • Our Commitment

    We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

    Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

    Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3 days per week on-site at a Lam or customer / supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer / supplier location, and remotely the rest of the time.

    Salary

    CA San Francisco Bay Area Salary Range for this position : $111,000.00 - $244,000.00.

    The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

    Our Perks and Benefits

    At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

    Discover more at Lam Benefits

    Salary : $111,000 - $244,000

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