What are the responsibilities and job description for the Automotive Service Assistant/Advisor/Writer position at Lamac Unlimited Inc?
Company Overview
Lamac Unlimited is a small Family owned cardealership specialing in Sales and Service of the vehicles it sells
Summary
We are seeking an Automotive Service Advisor/Assistant to join our team at Lamac Unlimited. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring they receive exceptional communication and support throughout their experience. Your contributions will help us maintain our reputation for quality and customer satisfaction.
Responsibilities
- Act as the main liaison between customers and service technicians, ensuring clear communication regarding vehicle services.
- Provide accurate estimates for repairs and services based on customer needs and vehicle condition.
- Assist customers with scheduling appointments and follow-ups for service work.
- Educate customers about available services, upselling when appropriate to enhance their experience.
- Maintain detailed records of customer interactions and service history in our system.
- Maintain a clean and welcoming environment in the service area for customers.
- Utilize DMS system to process daily and monthly reports
- Task Technicians with job flow and manage lift space.
Requirements
- Experience in a dealership, automotive service or retail parts environment is preferred but not required
- Knowledge of Vehicle parts
- Strong customer service skills with a focus on building relationships.
- Ability to effectively communicate technical information to customers in an understandable manner.
- Valid Drivers License.
- Basic knowledge of automotive repair processes is beneficial but not required.
- Proficiency with Xcel
- Task oriented with the ability to think thru and complete tasks without being reminded.
- Timely
- NYS Inspectors license preferred but not required
If you're ready to join a team that values integrity and exceptional customer experiences, apply now to become part of Lamac Unlimited Family.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Hornell, NY 14843 (Required)
Ability to Relocate:
- Hornell, NY 14843: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $24