What are the responsibilities and job description for the Field Services Technician position at Lamar CISD?
JOB STATUS:
OPEN
POSTING DATE:
02/07/2025
CLOSING DATE:
03/07/2025 11:59 PM
POSTING NUMBER:
00006858
LOCATION:
Technical Services
POSITION TITLE:
Field Services Technician
JOB DESCRIPTION:
Primary Purpose: The role of a Field Services Technician is to provide technology support and service to the students and staff members of Lamar CISD. Technicians are responsible for promptly identifying and resolving hardware and software issues related to student laptops, administrative and instructional laptops, iPads, desktop computers, interactive flat panels, scanners, and other equipment used throughout the district. Technicians provide professional, prompt, friendly support while performing preventative maintenance, working on projects, and providing in-person support to campuses daily.
RESPONSIBILITIES:
Major Responsibilities and Duties
- Quickly respond to issues and requests related to district hardware and software.
- Provide excellent support and customer service to students and staff.
- Document issues, requests, and solutions via the approved ticketing system.
- Document solutions for customers and support staff via the approved knowledge base.
- Follow through with customer inquiries, requests, and concerns. Escalate complex and non-routine questions or requests to the appropriate level for resolution.
- Pick up and deliver equipment as required.
- Perform diagnostics and resolve hardware and software issues.
- Make recommendations for technology equipment and supplies.
- Ensure all district computers remain in good working order by performing scheduled preventative maintenance.
- Maintain service parts and daily service records.
- Install new and upgraded software packages on district computers.
- Provide software support for users of district-supported applications.
- Provide consulting services for any department expressing a desire or need for applications running on a district computer.
- Ensure the integrity of the equipment and data stored on district computers by instructing users on proper equipment handling and establishing data backup procedures.
- Correct unsafe conditions that may exist in the work area that could cause an accident. Any conditions that are not correctable by you are to be reported to the supervisor immediately.
- Know and practice the proper safety procedures in operating machinery and equipment as required for the job.
- Know and practice safety techniques in lifting, climbing, and performing other job duties.
- Attendance at work is an essential function.
- Other duties as assigned by the supervisor or designee.
EXPERIENCE:
Minimum Experience:
- Customer service experience via in-person support, call-center support, and written support (emails and tickets) preferred
QUALIFICATIONS:
Minimum Education/Certification:
- High school diploma, G.E.D. or equivalent job-related training and 2 years of work related experience
- Microsoft Office Specialist (MOS) certification preferred
- A certification preferred
- Valid Texas driver's license (appropriate type or class)
- Eligible for coverage under the District's vehicle insurance program
Special Knowledge/Skills:
- Excellent customer service skills
- Working knowledge of computer hardware and physical repairs
- Working knowledge of Windows OS
- Working knowledge of MS 365
- Able to effectively and professionally communicate both verbally and in writing
- Flexible, agile, and willing to learn and grow in a rapidly changing environment
OTHER INFORMATION:
Equipment Used: Uses test equipment, equipment without covers, mobile equipment cart, copy machine, computer, and audiovisual equipment.
Working Conditions:
Mental/Physical Demands/Environmental Factors:
Heavy lifting and carrying (45 pounds and over), reaching above shoulders, use of fingers, walking, standing, kneeling (intermittent), repeated bending (intermittent), operation of motor vehicle, specific visual requirements (reading directions, equipment operation, parts book, schematics), ability to distinguish basic colors (color coded wire), specific hearing requirements (oral and phone conversations, noise awareness).
Outside and inside, excessive humidity, excessive dampness or chilling, dust; fumes, smoke, or gases; solvents (degreasing agents), grease and oils, electrical energy, works around machinery with moving parts, works around moving objects or vehicles, working with hands in water.
JOB CONTACT INFORMATION:
APPLY TO:
The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties, and skills required.
GROUP / GRADE:
Wage/Hour Status: Hourly; Reports To: Assistant Director, Technology Support & Services; Date Revised: June 2024
SALARY:
Pay Grade: 14
DAYS:
230
START DATE:
As set by the Board of Trustees
