What are the responsibilities and job description for the Executive Accounts, Account Manager position at Lamb Insurance Services?
Job Description
Job Description
Lamb is the leading commercial insurance broker dedicated exclusively to non-profits & social service organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!
ABOUT THE ROLE :
This individual's primary focus is to contribute to revenue retention and growth of the organization's largest Non-Profit / Human Services accounts by deploying a Best-in-Class Service Offering. The Account Manager will accomplish this goal by developing a deep understanding of each client's operations, priorities, and risk management needs and coordinating an appropriate cross departmental service offering.
ROLE RESPONSIBILITIES
- Manage and retain a large book of business by providing high quality and timely customer service, a proactive renewal process, negotiating with carriers and underwriters, utilizing internal resources, and collaborating with other internal teams.
- Exposure analysis, coordination of coverage, program design, and evaluation of existing accounts to address and correct any deficiencies.
- Confidently & accurately answer client situational questions with respect to insurance coverage and advise about uncovered exposures as applicable.
- Analyze and prepare exposure comparisons, premium comparisons, and renewal proposals
- Communicate directly with clients, underwriters, departmental leaders, and other stakeholders
- Provide incumbent carriers and the placement team with detailed and comprehensive submissions
- Negotiate insurance plan terms and conditions
- Create and present customized renewal strategy and marketing plans
- Seek to increase book revenue by cross-selling and rounding accounts
- Assist to resolve premium audits in dispute
- Perform contract reviews as needed
- Learn, understand, and adhere to our internal timelines, protocols, and workflows.
- Utilize and direct assigned assistant account manager to perform day-to-day servicing tasks including issuance of certificates, auto id cards, processing of endorsement requests, policy checking, invoicing, and billing issues.
QUALIFICATIONS
Lamb is a proud Equal Opportunity Employer. Lamb is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Lamb will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority
