What are the responsibilities and job description for the Customer Service Representative - Dispatcher position at Lambert Plumbing & Heating?
Do you love helping people and solving problems? Are you a multitasker who thrives in a fast-paced, team-oriented environment? Lambert Plumbing and Heating is looking for a full-time Customer Service Representative - Dispatcher to join our growing HVAC and plumbing team in Poughkeepsie, NY. We offer a supportive, family-friendly work environment. If you're a positive, adaptable communicator who enjoys making an impact on both customers and operations, we want to hear from you! Read on to find out more!
WHY WORK WITH US?
- Competitive Pay: $18-$25 per hour bonuses
- Excellent Benefits: Health benefits, a generous PTO package, growth opportunities, education assistance, and company parties.
We are a local, family-owned company dedicated to providing exceptional service for over seven decades. Our mission is to ensure the comfort and safety of our customers through prompt and professional plumbing and HVAC solutions. We value authenticity, excellence, and teamwork, creating an environment where our employees can thrive. Our culture fosters growth and learning, with opportunities for mentorship and skill development. Join us and be part of a team that is not just about work but also about building lasting relationships with our clients and each other.
THE INS AND OUTS OF THE ROLE
Schedule: This is a full-time role, working Monday through Friday from 8 AM to 5 PM.
As a Customer Service Representative - Dispatcher, your day begins by greeting customers with a friendly voice and helping them schedule service appointments. You efficiently book jobs, dispatch our technicians to job sites, and ensure everything runs smoothly. You also handle customer payments, maintain the front office's inventory, and ensure the workspace is clean and organized. As you manage the flow of the day, you solve problems, answer questions, and ensure every customer's experience is positive from start to finish.
WHAT WE NEED FROM YOU
- Customer service skills, with a patient and empathetic approach
- Strong communication skills and a positive, adaptable attitude
- Ability to solve problems on the spot and keep things running smoothly
Preferred Qualifications:
- Experience with ServiceTitan CRM
- Experience in dispatching or customer service
Ready to apply? Ready to make a difference with Lambert Plumbing and Heating? Apply to be our new Customer Service Representative - Dispatcher today with our quick, mobile-friendly initial application. It only takes 3 minutes to complete! We look forward to learning more about how you can contribute to our HVAC and plumbing team here at Lambert Plumbing and Heating.
Must have the ability to pass a background check and drug screening test.
Salary : $18 - $25
