Housing Navigator

Position Overview

The Housing Navigator meets regularly with shelter guests to support progress on short and long-term goals by providing assistance with housing applications, housing search, mental/emotional support, resources, and referrals. The Housing Navigator attends weekly Housing Solutions Team meetings and reports progress of the guests they are working with. The Housing Navigator is also responsible for continued support and outreach for guests who leave the shelter into sustainable housing without a voucher to help increase the probability that the guest will remain housed for 3 to 6 months after securing housing. The Housing Navigator works various shifts, both during the day, evenings and weekends, both in person and virtually, in order to accommodate a wide variety of available meeting times for LCH guests.

Responsibilities:

• Meet regularly with shelter guests to provide support and case management and coordination services.
• Coordinate services with community agencies.
• Assist with shelter guest goal setting and attainment.
• Complete shelter intakes and coordinated entry assessments with guests.
• Welcome new shelter guests and review shelter guidelines.
• Complete required paperwork correctly in order to track data.
• Complete and maintain HMIS data entry in collaboration with the Shelter Manager.
• Attend relevant training opportunities as assigned by the Executive Director.
• Aid guests with apartment searches, housing applications, and attaining other appropriate services needed to maintain goals.
• Meet with clients and service team to discuss housing needs and expectations.
• Provide housing counseling assistance; act as a liaison between client and landlord.
• Participates in weekly Housing Solutions team meetings with area services providers.
• Develop strong relationships with local landlords.
• Help establish, manage, and maintain “Good Tenant” certificate program for guests.
• Follow-up with former shelter guests for 6 months to support stable, sustainable housing.
• Maintain accurate and up-to-date case notes on each client and their progress towards their goals.

Skills and Abilities Desired

• Ability to professionally represent LCH and create and maintain positive relationships in the community.
• Strong word processing, internet, and organizational skills.
• Attention to detail and ability to take accurate case notes.
• Leadership experience, with a preference for working with vulnerable populations.
• Ability to follow and enforce policies and procedures.
• Ability to rapidly assess and evaluate situations.
• Ability to provide compassionate support and guidance to a diversity of people.
• Ability to multitask and manage time; ability to meet deadlines.
• Ethical and possessing personal integrity.
• Ability to work independently and as part of a team; ability to create a working team dynamic.
• Ability to effectively communicate verbally and in writing.
• Ability to maintain confidentiality of guests.
• Ability to set and maintain professional boundaries with guests.

Preferred Qualifications:

• Bachelor’s degree in a related field or two to four years of experience in human services, social work, non-profit, or related field or life experience.
• Ability to work independently as well as with a team.
• Ability to employ independent problem-solving strategies in rapidly changing situations.
• Experience providing case management, or other support services.
• Understanding of systemic and generational poverty, substance misuse disorders, mental health disorders and their impact on those experiencing homelessness.
• Knowledge of statewide and regional resources (housing, financial, etc.)

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Employee assistance program
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

Salary : $25