What are the responsibilities and job description for the Host/Hostess position at Lan Feast?
Job Overview
We are seeking a friendly and enthusiastic Host/Host to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere. Your primary responsibility will be to greet guests, manage reservations, and ensure a smooth flow of service in our restaurant. This position is ideal for individuals who thrive in a fast-paced environment and possess excellent customer service skills.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Maintain an organized waiting list during peak hours and communicate wait times effectively.
- Provide menus and inform guests about daily specials or promotions.
- Collaborate with the serving staff to ensure timely service and guest satisfaction.
- Answer phone calls with professionalism, taking reservations or providing information as needed.
- Assist with any guest inquiries or requests to enhance their dining experience.
- Uphold cleanliness and organization at the host stand and dining area.
Requirements
- Previous experience in hospitality, restaurant, or hotel settings is preferred.
- Familiarity with Aloha POS or similar point-of-sale systems is a plus.
- Strong communication skills with an emphasis on customer service and phone etiquette.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- A friendly demeanor with a passion for helping others and creating memorable experiences for guests.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us in delivering exceptional service and making every guest feel special!
Job Types: Full-time, Part-time
Pay: $18.21 - $19.79 per hour
Expected hours: 4 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Night shift
Work Location: In person
Salary : $18 - $20