The LANA Sales Associate needs to have a background in the luxury retail industry - preferably 3 years experience.
The LANA Sales Associate is responsible for driving sales growth and meeting sales goals within the Lana retail store environment.
The LANA Sales Associate is responsible for elevating the shopping experience through personal customer service. The Sales Associate has efficient knowledge of luxury, fine jewelry, and fashion, with a high taste level; utilizing these qualities to provide clients with personalized service and enhance their shopping experience.
What is Vital
- having a strong client book and connections with past clients and community.
understanding of the luxury market, specifically Lana Jewelry brand
Working cross functionally with other members of the LANA retail and corporate team to identify opportunities in how to bestnurture customers throughout the sales process, and contribute to a positive team dynamic
Consistently generating new ideas when tackling simple and complex problemsTaking a high-touch approach to delivering top level customer service; elevated styling suggestions; and offering to put the customer first as the highest priorityAs a Sales Associate, you will :
Build relationships, curate effective communication methods, curate trunks, give style advice, and fashion tips with clientsCreate a welcoming environment within retail store by approaching and servicing customers
Be skilled at gathering intimate knowledge of client preferences, special occasion dates, lifestyle changes, and other pertinent information to best service and suggestive-sell to your clients giving a 360-degree luxury experience
Be proficient in closing sales and upselling to customersBe proficient in client data analysis, in communicating findings or trends to help better define and support Lana Jewelry best practices in outreach to new and existing clientsBe an eloquent proactive problem solver, and possess capability to anticipate a client’s needs or concerns, and act promptly to determine best solutionsGive constructive feedback of merchandising mix in store to identify best sellers, product needs, and product assortment requests from clientsStay up to date on luxury industry and fashion trends, strategies, and news to offer recommendations on how to best incorporate into salesMeet regularly with key stakeholders to identify opportunities, event suggestions, and submit proposals in furtherance of company initiatives to make company sales and personal growth successfulBe creative in executing unique shopping events for your top clientsLead in operations at point of sale from A-ZDemonstrate timely follow up and follow through on customer requests and commitments
Assist in maintaining visual and merchandise presentation standards on the selling floor
Talents
3 years of experience in a similar luxury sales roleShould possess a self-starter approach to work, finding new clients, and a strong problem solverWorks well under tight deadlines, in a fast-paced creative environmentPassion and Drive for the brand, selling to high profile clients and confidence in closing the dealStrong operational, technology skills, excellent presentation, and communicationskills
Social Media and Marketing expertise to reach clients via social platformsStrong organizational skills, creative, detail-oriented, and possess a strong passionfor the luxury jewelry, fashion, and lifestyle industry
Google Drive, Excel, Microsoft office suites, Netsuite and technical savviness a plusExpert in being a go-getter to continuously, develop new clients, business strategies, and cold calling outreach
References and an existing client book Preferred. Full and part time positions available.
