Job Details

Job Summary:

The Housekeeping Manager is responsible for leading and managing the housekeeping operations at Lancaster Bible College (LBC). This role requires a detail-oriented and proactive professional with a solid background in janitorial services and supervisory experience. The manager oversees a team of full-time and part-time staff, including student workers, to ensure a consistently high standard of cleanliness, safety, and functionality throughout all campus facilities. The Housekeeping Manager collaborates with multiple departments to support institutional needs and utilizes the Asset Essentials system for efficient work order management and task delegation.

Personal Qualities:

• The ability to identify personal strengths, weaknesses, skills, and limitations and to use this understanding profitably.
• The desire to grow, develop, and mature, both spiritually and professionally.
• The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
• A spirit of cooperation and willingness to serve as a member of a team.
• A professional appearance.

Key Responsibilities:

Housekeeping Operations:

• Oversee daily cleaning tasks, including trash removal, floor care, and stocking of supply closets across all college facilities.
• Operate and maintain floor care machines and other housekeeping equipment to ensure optimal performance and cleanliness.
• Perform regular quality control checks to ensure high cleanliness standards are met.
• Provide knowledge and understanding of housekeeping protocols, including training staff on bloodborne pathogens and safety procedures.
• Implement sustainable housekeeping practices, such as using eco-friendly cleaning products and reducing waste, in alignment with Christian stewardship values.

Supervision and Training:

• Supervise and lead a team of full-time and part-time housekeeping staff, including student workers, in all aspects of housekeeping duties.
• Hire, recruit, train, and schedule housekeeping workers, ensuring proper onboarding and follow-up inspections.
• Mentor student workers in time management, responsibility, and teamwork, aligning with the college’s promise to prepare students to flourish in college and life.
• Develop and implement cleaning schedules and staff assignments to meet campus needs.

Furniture and Facility Support:

• Manage furniture purchasing, moving, maintenance, and inventory tracking, ensuring proper setup and upkeep for campus spaces.
• Collaborate across departments, including Events, Residence Life, and the Provost’s Office, to support facility needs and special projects.
• Assist with snow cleanup as needed to maintain safe and accessible campus grounds.

Event and Inventory Management:

• Coordinate housekeeping support for college events, including setup, cleanup, and post-event maintenance, working closely with the Campus Events team.
• Order and maintain an adequate stock of housekeeping supplies and equipment.
• Maintain detailed records of housekeeping activities, supplies, and facility conditions using Microsoft Outlook, SharePoint, Asset Essentials and other tools.

Work Order Management:

• Utilize Asset Essentials to track and delegate work order requests for housekeeping and facility tasks, ensuring timely completion, effective prioritization, and clear communication with staff and requesting departments.

Documentation and Reporting:

• Report facility concerns to the Director of Physical Plant in a timely manner for resolution.
• Suggest interior enhancements to improve campus facility aesthetics and functionality.

Collaboration and Communication:

• Work closely with Physical Plant staff and other college departments to ensure seamless housekeeping operations.

• Use Microsoft Outlook, Teams, Asset Essentials, and WhenToWork for scheduling, communication, and task coordination with staff and departments.

Additional Responsibilities:

• Model Christian values and provide encouragement to staff and student workers, fostering a Christ-centered work environment.
• Assist in other duties as needed for the good and welfare of the total college ministry, contributing to a positive campus environment.
• Remain available for emergencies, weekends, holidays, or special events, with clear communication of scheduling expectations.

Required Qualifications:

• High school diploma.
• At least 5 years of experience in housekeeping or janitorial services, preferably in a supervisory capacity.
• Valid driver’s license with a good driving record.
• Knowledge and skills in operating floor care machines and housekeeping equipment.
• Understanding of housekeeping protocols, including bloodborne pathogens and safety training.
• Strong organizational and supervisory skills, with experience managing part- time employees.
• Ability to work independently and as part of a team.
• Excellent time management skills and the ability to handle multiple tasks.
• Proficient knowledge of Microsoft Office for scheduling, inventory tracking, work order management, and communication.
• Demonstrated commitment to Christian faith through an identifiable salvation experience and regular involvement in a local church or ministry.

Preferred Skills:

• Experience managing housekeeping operations in an educational or institutional setting.
• Familiarity with furniture purchasing, maintenance, inventory management and pest control processes.
• Knowledge of safety standards and cleaning best practices.
• Advanced knowledge of floor care techniques, including stripping, waxing, and buffing, for various flooring materials (e.g., tile, carpet, luxury vinyl).
• Experience managing a housekeeping budget, including cost-effective purchasing of supplies and equipment.
• Prior experience coordinating housekeeping for large events or facilities across multiple departments.
• Associate’s degree in a related field (e.g., Facility Management, Business Administration, or Hospitality) or equivalent training.