What are the responsibilities and job description for the Community Manager Job at Lancaster Campus in Washington position at Lancaster Campus?
Overview
Enthusiastic and Outgoing Community Manager wanted!
The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.
If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!
Responsibilities
This position has a LIVE-ON REQUIREMENT. The Community Manager reports to the Director of On-Campus Housing. This position is responsible for assisting with all operational phases of the property to ensure asset preservation and customer satisfaction.
- Live on site
- Manage all actions that involve or influence the property
- Coordinate and oversee building maintenance and repairs
- Operational budget control and reporting
- Conduct regular building inspections and prepare reports
- Respond to requests by building tenants and resolve any issues and problems
- Prepare weekly / monthly operation / facilities reports
- Oversee / manage the administrative activity of office staff
- Provide first-class customer service to residents; provide a clean, safe and well-maintained property, and ensure that all resident requests are handled promptly
- Promote harmonious relations among residents, staff, personnel and surrounding communities
- Build a team of highly motivated, skilled and productive individuals who work well with others
- Select, train, motivate, coach, and counsel on-site personnel
- Complete annual employee performance evaluations for immediate staff
- Provide leadership and feedback to partners for resident / community directors and student resident / community advisors
- Establish effective working relationships with safety and health officials
- Manage the property’s public relations through positive communication and interaction with residents, parents, college / university officials and the local community
- Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
- Embrace company goals / vision relative to resident satisfaction and resident retention to ensure achievement
- Know and adhere to all federal, state and local laws, as well as all policies and procedures contained in the Company’s operating manuals or as otherwise communicated (verbally or in writing)
- Understand and carry out all Company standards, policies and procedures in dealing with owners, clients, residents, employees and contractors
- Support student residence life staff
- Investigate resident disturbances, violations and / or complaints; resolve problems in accordance with established regulations
- Manage resident issues involving needs for mediation and adjudication
- Manage resident unit transfers as needed
- Promote an enthusiasm for diversity among residents and staff
Qualifications
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