What are the responsibilities and job description for the Front Desk Supervisor position at Lancaster County , Inc.?

Starting Compensation :

18.00 / Hourly

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description : JOB SUMMARY

The Assistant Front Desk Supervisor is responsible for the effective operation of the Front Desk / Customer Service area of the Lancaster County Swimming Pool in the absence of the Front Desk Supervisor. this includes the supervision of all Front Desk employees. This professional position requires excellent administrative, communication and organizational skills.

REPORTING RELATIONSHIPS

The Assistant Front Desk Manager reports directly to the Pool Manager.. Additional supervision is provided by the Front Desk Supervisor, Assistant Pool Manager and the Program Manager. The Assistant Front Desk Manager supervises all Front Desk employees of the Lancaster County Swimming Pool in the absence of the Front Desk Supervisor.

ESSENTIAL JOB FUNCTIONS

Supervision of all Front Desk employees in the absence of the Front Desk Supervisor
Ability to handle money quickly and accurately
Ability to organize and maintain control under fast paced conditions
Comply with cash control procedures and admission procedures as set forth by Park and management staff.
Maintaining a good, working relationship with the public regarding : complaints, suggestions, policy and discipline.
Ability to train front desk / admissions staff on cash register operations and all components of admissions office.
Documenting employee discipline issues as outlined in the County Employee Manual
Assisting with the completion of mid-season performance evaluations for Front Desk employees
Assisting in the execution of all Emergency Action Plans
Keeps accurate, orderly and accessible records as required by the County and PA Departments of Health and Agriculture.
Enforces facility rules and regulations
Has a working knowledge of all Front Desk operations including cash register and CLASS software applications
Exercises mature judgement at all times

OTHER SPECIFIC TASKS OR DUTIES

Completes daily checklists and reports

Attends weekly management team meetings

Checks passes or collects money from patrons entering facility, ensuring no one enters the facility illegally.

Responsible for maintaining the admissions office and keeping it neat and clean.

Is aware of all pool special events, groups and parties and be able to assist patrons when they arrive.

Communicates policy and procedure updates to Front Desk staff.

Regularly works weekends and holidays

Makes budget and staff recommendations for the following year.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Must be at least 15 years of age.

Must have PA State Police background check, PA Child Abuse History clearance and FBI Fingerprint background check

KNOWLEDGE, SKILLS AND ABILITIES

Excellent administrative and organizational skills

Ability to supervise staff of various ages

Accurate record-keeping

Excellent math skills

Basic computer operations

Ability to maintain focus and alertness while on duty

Ability to exercise discipline and initiative in planning, organizing and implementing assigned work.

Ability to effectively communicate both orally and in writing, and to speak before large groups

Excellent interpersonal skills.

REQUIRED LICENSES / CERTIFICATIONS / CLEARANCES

Must be at least 15 years of age.

Must have PA State Police background check, PA Child Abuse History clearance and FBI Fingerprint background check

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Climbing steps to elevated slide entrance (ages 16 and up ONLY)

Lifting equipment to waist up to 40 lbs

Ability to hear questions at a conversational tone

Ability to stand and walk up to 3 hours continuously

Ability to speak clearly and loudly enough to be heard by large groups

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

Salary : $18

Apply for this job

Receive alerts for other Front Desk Supervisor job openings

Front Desk Supervisor

What are the responsibilities and job description for the Front Desk Supervisor position at Lancaster County , Inc.?

What is the career path for a Front Desk Supervisor?

Not the job you're looking for? Here are some other Front Desk Supervisor jobs in the Lancaster, PA area that may be a better fit.

We don't have any other Front Desk Supervisor jobs in the Lancaster, PA area right now.

AI Assistant is available now!