Contract Role: Operations Analyst in Richmond, VA

Duration: 1 year contract with possible extension

Pay range: $22-25/Hr on w2 (All inclusive)

What schedule: Rotating Shift Work / 8 week schedule

Job description:
High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

At any time is overtime required or would you say it is just available as a function of the job?

• Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.
  

What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?

• Multi-tasking (handling changing priorities constantly)
• Computer based skills (all Windows applications, typing, etc.)
• Good customer service skills (talking to customers)
• Data analysis (review multiple information sources to determine appropriate action)
  

What are the top “nice to have” skill sets?

• Dispatch skills (call centers, 911 operations centers, utilities, etc.)
  

What soft skill requirements do you have (team fit and personality requirements)?

• Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.
  

What education and certifications/licensures are required?

• High School Graduate / GED
  

Are there any specific companies/industries or ideal background you’d like to see in the candidate’s experience?

• Any 911 dispatch centers, Utility Dispatch, call center customer service.
  

Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information or Credit Sensitive Information?

• Yes, candidate will have access to customer information.
  

How will the interviews be conducted? In person


Regards,

Ankur Mallik
Email: ankurm@lancesoft.com
Phone: (703)-889-6728