What are the responsibilities and job description for the Accounts Receivable Settlement Specialist - US position at LanceSoft?
SHIFT : 8 : 30am-4 : 30pm
Need to be in the office until fully trained (depending on the person 5 to 15 days). Currently hybrid- WFH Friday. In office M-Th
TOP MUST HAVES :
1) Cash App Experience - ability to process 70 to 100 payments Daily
2) Excel Vlookup Experience
3) Ability to intepret customer remittance and back up, heavy research and reconciliation. Multi-Task, high pressure environment.
The opportunity :
The Recycle Billing and Accounts Receivable team within the North American Billing Hub of client is seeking a candidate for the AR Settlement Specialist Role. The individual will report to the Accounts Receivable Manager and will work closely with external customers, business unit plants and sales personnel, and the corporate credit and cash application teams.
This role is 100% processing incoming cash cases from mom and pop accounts to large high volume companies. Research and apply previous cases that were not 100% applied. You would be ensuring that payments are applied to the appropriate accounts / invoices. Identifies and resolves payment discrepancies and answer inquires pertaining to remittance. Requirement is that you process at least 70 cases a day. Intermediate or above Excel (pivots and VLOOKUP's and Pivot tables and currently uses on a daily basis. Skillset to fix recurring issues regarding Cash, this could be internally or externally with the customer. Out of the box thinking required. Process Improvement Minded. Other 20% will be spent in Portfolio Management and Unmatched UAC.
How will you impact client?
70 Cases process daily, provide application details timely and accurately.
Ability to hit metrics and deadlines for Cash
Ability to multi-task, handle multiple projects / functions in a high pressure work environment.
Ability to intepret customer remittance and back up
Address payment issues like double payments, lack of remittance etc.
Ensure UAC Unmatched is addressed and resolved timely
Full understanding of JDE Automatch Process, the fields it entails and how to fix when not working for a customer
Has initiative to act, anticipate potential problems and address them early on and fix them
Intermediate or above Excel (pivots and VLOOKUP's - Used on a daily basis
Keep the UAC Working File up to date
Maintain process and procedure documents, so they are always up to date
Process 1700 Incoming Payments Monthly
Process previous UAC Cases per the UAC Working File - Heavy Research and reconciliation
Pull Data from customer portals and match to Open Invoices Aging - Using VLOOKUP's ( for all large accounts), Some customers pay several times a week.
Reduce the number of prior year cash cases
Request remittance support from customer ( correct so that it is not a recurring issue)
Research and provide details of all discrepancies (over and short pays)
Research and resolve Other UAC Reason Codes for your portfolio - Follow Up on all UAC Reason Codes, per schedule on UAC Reason Codes tab of UAC Working File
Resolve customer that did not go through JDE Automatch
Run Unapplied Cash Weekly - Monday - Weds - Friday
Skillset and drive to fix the recurring Cash Issues so that all UAC goes through the Auto Match Process or Cash App is able to post without our assistance
Strong attention to detail
Work UAC Cases Daily as they come in. All cases that come in during the month must be processed in that month.
Work with SSAR Team to resolve unapplied cash old cases
What you need to succeed :
Ability to hit metrics and deadlines for Cash
Ability to follow and understand established procedures
Ability to interpret customer checks and remittance
Ability to multi-task, handle multiple projects / functions in a high pressure work environment.
Ability to set priorities and schedule activities effectively to ensure timely completion
Ability to set priorities and schedule activities effectively to ensure timely completion
Ability to think outside the box, not routine processing
Ability to work independently in a professional manner with a team commitment
Ability to work independently in a professional manner with a team commitment
Able to respond quickly to changing demands, processes, and update information
Absolutely must know how to do vlookups
At least 3 years' experience with collections / revenue / accounting / AR or related function - Cash Application
Clear and concise written and verbal communication
College Degree (accounting, business, or finance) strongly preferred
Communicate Daily with appropriate customers (internal and external)
Communicate daily with Billing Analysts personnel on resolution of errors or exceptions.
Communicate daily with plant personnel on resolution of errors or exceptions.
Communicate daily with Sales / Brokers personnel on resolution of errors or exceptions.
Complete Reports Timely
Drive and motivation to hit metrics and deadlines
Excellent planning and organization skills.
Excellent planning and organization skills.
Has initiative to act, anticipate potential problems and address them early
High comfort level with systems navigation
High ethical and performance standards for self and team
Intermediate or above Excel (pivots and VLOOKUP's)
Motivation to improve process and procedures
Order Entry Systems / JD Edwards a plus
Organization in maintaining status of large customer portfolio
Proficiency in use of Microsoft Tools
Strong attention to detail to detect errors and billing errors
Strong interpersonal skills; excellent written and verbal communications capabilities
Understands brokerage
Understands the full cash application process
Understands the invoicing process and the financial impacts
