What are the responsibilities and job description for the Customer Service Admin - Collections position at LanceSoft?
Job Details :
Job Title : Customer Service Admin
Duration : 24 Months(possibility of extension)
Payrate : $16-$18 / hr. on w2(All Inclusive)
Start Time : 08 : 00 AM-End Time : 04 : 00 PM
Roles and Responsibilities :
- Communicate with customers regarding their account status and make subsequent collection of payments.
- Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
- Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc
- In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected / Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
- Coordinating with Government customers
- Resolving disputes
- Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence
- Responsible for customer refunds, adjustments.
- Obtain necessary supporting documents from customer to ensure finance requirements are met.
- Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
- Provide quality comments for invoice / accounts in their portfolio with regular follow up per the Collection Action Path
- Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
- Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
- Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
- Able to Solves / help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
- Participated in cross functions projects and initiate new idea / projects for process improvements.
Requirement :
Salary : $16 - $18
