What are the responsibilities and job description for the Customer Support Representative-II position at LanceSoft?
Job Description
Job Title : Customer Support Representative II
Job Duration : 2 months
Est. Pay Range : $18 to $21 / hr on W2
Work Type : Remote
Project Overview
We are piloting white glove grocery delivery service. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
Job Functions & Responsibilities
- Ensure that the company is able to successfully execute deliveries with a 0% error rate.
- Proactive outbounds to our delivery drivers to drive exceptional quality.
- Be a strategic problem solver and become a subject matter expert in all things related to our new product.
- Be the first line of defense, ensuring that Company provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
- Proactively reach out to dashers to set clear delivery expectations and instructions.
- Address ad-hoc dasher issues with empathy and urgency.
- Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes.
- Develop a deep expertise in our product, processes, systems, tools.
- Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.
Skills & Qualification
Shift :
Education, Experience & Certification
Salary : $18 - $21
