What are the responsibilities and job description for the Finance/Accounting - Investment Operations Analyst - Advanced position at LanceSoft?
Job Description : Intermediate Level position performing duties to support client investment management operations. Setup and maintain databases and client files, process and confirm trades, research errors, failures, and inquiries. Resolve discrepancies and takes action on matters and inquiries from clients and other departments. Bachelors degree with emphasis in finance, accounting, or economics, or equivalent work experience. 4-7 years experience.
Job Responsibilities :
Perform the duties related to processes that occur in the late afternoon / evening for the Boston Shareholder Services team including Client Trading and Client Support
Shareholder Services is responsible for the oversight of NAV distribution by our Custodian providers. In the event of a NAV delay, this position will manage the client communication and inquiry process through resolution, including executing the NAV delay checklist and working with IT as necessary for recovery
Apply understanding of complex internal structures and context surrounding information being processed to perform daily activities, including nightly in-kind processing
Maintain working knowledge of overall process operating model and assist with deployment of operational changes, including developing and implementing new initiatives and assists with process re-engineering and systems integrations
Input trades and audit appropriately
Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA
Communicate trade settlements to our custodian providers in an accurate and timely manner
Operate as backup for team leader when they are unavailable
Build technical expertise and better understanding of marketplace nuances
Conform with the 'risk' escalation chain for operational issues and suspicious transactions
Perform other duties as needed
Requirements
4 years of experience in investment management with a specific focus on investment operations. Transfer agency experience a plus
Solid understanding of complex investment issues and investment vehicles with a desire to continuously improve investment knowledge
Knowledge of investment processes and how client cashflows impact the investment process
Excellent organizational and execution skills including the ability to prioritize and multi-task under time constraints
Ability to develop and maintain collaborative and professional relationships with internal and external clients and colleagues in global offices
Problem solving skills in terms of understanding client objectives and developing effective and appropriate solutions to meet those objectives while balancing the inherent risks to
Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident telephone presence
Strong attention to detail
Team player with a positive can do attitude
What are the top 3 must-haves you will be looking for in the resumes / interviews for this role? What type of software skills is an absolute must have? Critical Thinking Skills, a Team Player that can also work well independently, and excellent Attention to Detail. Software skills include Windows, Excel, Outlook, and the ability to navigate across multiple applications to perform job responsibilities. E-mail organization with high volumes is critical, as we receive hundreds of e-mails daily across multiple inboxes.
What are the top 3 "nice to have" that would separate a successful candidate from their competition? Client Facing Operations Experience, familiarity with Transfer Agency responsibilities (pricing, trade processing, and settlement), and evidence of exceptional Problem Solving Skills
What is the exact job title would this role be if the job title was not in beeline? Officer, Client Support Hybrid Team
What type of background would you like this person to have? How many years of experience are required? We are looking for 4 Years in Financial Services and a Bachelor's Degree or equivalent experience
Is this role supporting a specific project or initiative, which project or initiative is this role supporting? This role is to provide additional coverage during an employee's maternity leave in early 2025.
What will the interview process look like (phone screen, face to face, meet with team, how many rounds, etc)? Is there a test in the interview the candidate should be prepared for? The interview process will be virtual with video and will consist of three rounds. There is no test as part of the interview.
What are the working hours, time zone? The working hours are 11 : 00 AM - 7 : 30 PM ET with additional time as required by the job responsibilities when there are pricing delays.
Is this role remote / hybrid / onsite? Remote with opportunity to visit office for training depending on physical location of employee
What is the duration of this contract and is there a chance it will be extended? 4.5 Months from 3 / 7 / 2024 (or as soon as possible thereafter) through 7 / 31 / 2024. It is unlikely the contract will be extended, but there could be potential for a full-time opportunity based on performance and availability of a full-time role.
Perform the duties related to processes that occur in the late afternoon / evening for the Boston Shareholder Services team including Client Trading and Client Support
Shareholder Services is responsible for the oversight of NAV distribution by our Custodian providers. In the event of a NAV delay, this position will manage the client communication and inquiry process through resolution, including executing the NAV delay checklist and working with IT as necessary for recovery
Apply understanding of complex internal structures and context surrounding information being processed to perform daily activities, including nightly in-kind processing
Maintain working knowledge of overall process operating model and assist with deployment of operational changes, including developing and implementing new initiatives and assists with process re-engineering and systems integrations
Input trades and audit appropriately
Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA
Communicate trade settlements to our custodian providers in an accurate and timely manner
Operate as backup for team leader when they are unavailable
Build technical expertise and better understanding of marketplace nuances
Conform with the 'risk' escalation chain for operational issues and suspicious transactions
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