What are the responsibilities and job description for the PC Configuration and Installation Technician position at LanceSoft?

Location : Houston & Austin , TX

Duration : 12 Months

Pay Range : $45.00 - $50 per hour on W2 / C2C / 1099 on all Inclusive (Depends up on experience Negotiable).

Job Description :

First-Level Support and Issue Escalation :

Functions as the primary interface for initial troubleshooting of software, hardware, and telephony systems, with proficiency in escalating Tier 2 and Tier 3 issues to appropriate IT specialists.

Ensures client satisfaction by providing high-level, clear communication channels and sophisticated problem-resolution techniques.

Analytical and Diagnostic Skills :

Applies methodical analytical approaches to diagnose underlying problems in desktop and network infrastructures during user interactions.

Expert in systematic troubleshooting and fault isolation across a range of IT assets.

Ticketing System Management :

Manages and monitors the ticketing system (Cherwell), ensuring timely responses and proper ticket assignment.

Facilitates the creation and follow-up of service tickets, escalating complex issues as needed.

Technical Proficiency :

Proficient in various applications including Cisco Communications, VPN software, Active Directory, Windows OS, and Microsoft Office suite.

Demonstrates troubleshooting capabilities for devices such as computers, printers, scanners, and telephones.

Understands network fundamentals, including firewall rules and LAN configurations.

Familiar with Cisco VoIP systems and cybersecurity principles to effectively identify and mitigate security threats.

Hardware and Software Deployment :

Executes system upgrades, installations, and comprehensive hardware configurations, alongside reimaging within corporate IT standards.

Implements strict hardware asset management protocols and enforces security policies including user account controls and PCI compliance adherence.

Network and Security Foundations :

Possesses an understanding of network infrastructure components, including PC firewall configurations and basic VoIP setup.

Enforces cybersecurity measures by recognizing and neutralizing threats in accordance with established organizational security frameworks.

Emerging Technologies and Systems Management :

Working knowledge with Microsoft Intune for device and application management across diverse mobile ecosystems, including Android and iOS.

Familiar with document management systems such as ApplicationXtender, enhancing document storage and retrieval processes.

Research, Documentation, and Knowledge Base Development :

Conducts targeted technical research using specialized search engines to enhance troubleshooting capabilities.

Crafts detailed service documentation and procedural guides to bolster service desk efficiency and knowledge sharing.

Proactivity and Multitasking :

Proactively addresses pending service requests and incomplete tickets.

Displays initiative and manages multiple tasks simultaneously

Additional Duties :

Willingly performs additional responsibilities to support the IT department's objectives.

Estimated Length of Assignment : 12 Months

The dates provided are only an estimate and not a guarantee.

Work Type : On Site

Required Skills :

At least 2 years strong Cisco phone technical knowledge.

Minimum of two years' experience in IT support or helpdesk roles.

Functional knowledge of Cisco Unified Communications Manager (CUCM).

Exceptional troubleshooting skills in Windows environments, ranging from

intermediate to advanced levels.

Experience in PC hardware and software troubleshooting.

Familiarity with Microsoft Intune and its functionalities is preferred.

Excellent customer service skills with an ability to communicate effectively across

all levels of the organization.

High aptitude for learning and adapting to new technologies quickly.

Must have initiative and the ability to independently solve problems and improve processes.

Preferred skills :

Enthusiastic about technological advancements and keen to continuously improve skills.

A team player with excellent interpersonal skills.

Ability to manage multiple tasks simultaneously in a fast-paced environment.

Any certifications or qualities :

A certification, N certification, MTA certification

High school diploma or college

Employee Benefits :

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. ( To be bought )

Four options of Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

About LanceSoft :

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer :

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time

Salary : $45 - $50

Apply for this job

Receive alerts for other PC Configuration and Installation Technician job openings

PC Configuration and Installation Technician

What are the responsibilities and job description for the PC Configuration and Installation Technician position at LanceSoft?

What is the career path for a PC Configuration and Installation Technician?

Job openings at LanceSoft

Not the job you're looking for? Here are some other PC Configuration and Installation Technician jobs in the Houston, TX area that may be a better fit.

We don't have any other PC Configuration and Installation Technician jobs in the Houston, TX area right now.

AI Assistant is available now!