What are the responsibilities and job description for the Member Specialist - Temporary to Permanent position at Lanco Federal Credit Union?
Individual Must Be Able to Work at Lancaster, Ephrata and Willow Street Branch Locations.
Job Overview
We are seeking a dedicated and enthusiastic Member Specialist to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will play a crucial role in enhancing the member experience by assisting with inquiries, processing transactions, and fostering strong relationships. Your ability to handle cash and manage financial services will be essential as you contribute to our mission of delivering outstanding service.
Responsibilities
- Provide excellent service by addressing member inquiries and resolving issues promptly.
- Process transactions accurately, including cash handling and loan processing.
- Maintain accurate records of member interactions and transactions.
- Assist members with financial services, ensuring they understand their options and benefits.
- Foster strong relationships with members through effective communication and relationship management.
- Collaborate with team members to promote financial products.
- Ensure compliance with all banking regulations and company policies during all interactions.
Qualifications
- Previous experience in customer service or financial services is preferred.
- Strong cash handling skills with a keen attention to detail in math-related tasks.
- Familiarity with loan processing and cash management practices is a plus.
- Excellent relationship management skills, capable of building rapport with members.
- Ability to work effectively in a team-oriented environment while also being self-motivated.
- Strong communication skills, both verbal and written, to convey information clearly.
- A background in sales or financial sales is beneficial but not required.
Join us as a Member Experience Specialist where your contributions will make a significant impact on our members' satisfaction and loyalty!
Job Type: Temporary
Pay: $14.75 - $22.13 per hour
Expected hours: 40 per week
Ability to Relocate:
- Lancaster, PA 17601: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $22