What are the responsibilities and job description for the Parts Counter Sales position at Land and Coates, Inc.?
Parts Counter Sales position will generate sales by offering options to customers for lawn, garden, equipment, machinery, parts, product, repair, and warranty service needs. Generate customer sales through relaying effective product, equipment, machinery and service knowledge and demonstration, based on individual customer needs and requests. Receive and Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Fill parts orders for customers. Provide prompt, accurate assistance to customers face-to-face, by phone, email, social media, and other sources. Manage payments and maintain accurate, up-to-date transaction records, with effective accounting reconciliation.
Maintain current knowledge of all products, equipment, machinery, and services available to maintain an advantage on the competition. Place new merchandise on display. Organize and maintain stock items and processes well, according to prearranged systems, to ensure appropriate inventory thresholds and activity deadlines are met. Examine returned parts for defects, and exchange defective parts or process refund or store credit. Effectively introduce and transition customer to other departments as applicable, maximizing utilization of other available products and services. Manage customer complaints and/or concerns with professionalism and tact. Constantly moves about to coordinate work. Move about inside and outside buildings. Also maintains a stationary position at certain times during the workday. Extensive knowledge of available outdoor power and landscaping equipment, machinery, parts, products, repair, and warranty services. Strong history of producing consistent sales and providing excellent customer service. Solution driven; ability to effectively execute under pressure within a demanding environment. Proficient oral and written communications skills.
Summary
In the role of Parts Counter Sales, you will be integral in delivering outstanding customer service and facilitating efficient sales operations within our automotive dealership. Reporting to the Sales Manager, you will utilize your core skills in inventory management, POS systems, and cash handling to assist customers in selecting the right parts for their vehicles. Your premium skills in automotive diagnostics and negotiation will enhance customer interactions, while your relevant skills in stocking and organizational abilities will ensure a well-maintained inventory. Join our team to contribute to a seamless retail experience in a fast-paced environment.
Qualifications
- Strong customer service and communication skills
- Proficient in inventory management and control
- Experience with POS systems and cash handling
- Knowledge of retail sales and stocking procedures
- Familiarity with automotive diagnostics and vehicle maintenance
- Ability to work in a fast-paced environment and manage multiple tasks.
- Organizational skills and attention to detail
- Experience in a dealership setting is a plus.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $22