What are the responsibilities and job description for the Parts Manager position at Land and Coates, Inc.?
Company Overview:
Land & Coates, Inc. is a family-owned and operated business specializing in outdoor power equipment and parts. We are committed to offering high-quality outdoor power equipment, parts, and services and we are currently looking for a knowledgeable and results-driven Parts Manager to join our team.
Summary:
The Parts Manager is a customer-focused position responsible for generating sales by offering a variety of products, parts, and services to meet the needs of customers. This role involves providing effective solutions based on customer needs, demonstrating product knowledge, managing inventory, and coordinating between different departments (Service, Sales & Purchasing). The Parts Manager will play a key role in ensuring customer satisfaction through knowledgeable assistance, timely order fulfillment, and managing parts transactions with accuracy.
Responsibilities:
- Sales Generation: Proactively offer product, equipment, machinery, and service options based on customers' needs and requests, driving sales and customer satisfaction.
- Customer Assistance: Provide prompt, accurate, and friendly assistance to customers via face-to-face interaction, phone, email, social media, and other communication channels.
- Parts Ordering & Fulfillment: Determine the necessary replacement parts based on inspections, customer descriptions, or requests. Fill parts orders accurately and in a timely manner.
- Product Knowledge: Maintain comprehensive knowledge of all products, equipment, machinery, repair services, and warranties offered. Stay updated on industry trends and competitor products to ensure a competitive advantage.
- Inventory Management: Organize and maintain stock items following prearranged systems, ensuring inventory thresholds and activity deadlines are met. Place new merchandise on display and track inventory to meet demand.
- Defective Parts Management: Examine returned parts for defects and process exchanges, refunds, or store credits, as necessary.
- Customer Complaint Handling: Address customer concerns with professionalism and tact, always ensuring a positive customer experience.
- Cross-Department Liaison: Serve as the liaison between the Parts Department and the Service, Sales, and Purchasing teams, ensuring seamless communication and efficient operations.
- Coordination & Movement: Manage both stationary and mobile duties, coordinating work inside and outside the building to fulfill customer needs.
- Transaction Management: Handle customer payments and maintain accurate, up-to-date transaction records. Ensure effective accounting and reconciliation of parts sales and orders.
Requirements:
- 2 years of experience with Kubota parts (Preferred).
- 1 year of parts sales experience (Required).
- 2 years of management experience, with a focus on leading teams and managing day-to-day operations (Required).
- 1 year of experience with power equipment, including parts and machinery (Required).
- Strong sales track record, with the ability to consistently meet and exceed sales goals.
- Extensive knowledge of outdoor power and landscaping equipment, machinery, parts, and services.
- Driver's License (Required).
If you have a passion for outdoor power equipment and a knack for managing parts inventory, we invite you to apply today and become a valued member of our team at Land & Coates!
Job Type: Full-time
Pay: $24.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Powhatan, VA 23139 (Required)
Ability to Relocate:
- Powhatan, VA 23139: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $34