What are the responsibilities and job description for the Draw Inspections Quality Specialist position at LAND GORILLA INC?
Description
Job Title: Draw Inspections Quality Specialist
Department: Inspections
Reports To: Inspection Services Manager
Overview
The Draw Inspections Quality Specialist is responsible for ensuring that progress inspection reports produced by inspection companies meet the agreed-upon standards. Progress inspection reports are delivered by independent inspection companies and provide a non-biased, independent observation of the work completed at a construction site. With expertise in identifying the various construction trades and stages of construction, the Senior Quality Control Specialist addresses defects in inspection reports as it relates to the agreed upon standards set forth between our clients and inspection companies. This role also supports the training and coaching of team members performing this function and maintains and improves training materials.
Responsibilities
- Conducts reviews of inspection reports submitted by inspection companies to verify accuracy and quality by confirming that all report requirements are met.
- Ensures that reports are reviewed within SLA and meets targets on quality standards.
- Meets productivity targets.
- Provides timely communication with stakeholders while inspections are being reviewed.
- Proactively anticipates stakeholder needs and makes recommendations as appropriate, collaborating with other teams in the company to deliver an exceptional customer experience.
- Handles escalations regarding quality and ensures timely resolution.
- Maintain and improve quality control documentation to ensure consistency and accuracy.
- Identifies opportunities for improvement.
- Coaches and trains team members performing the quality control function.
- Stays up-to-date on changes to industry standards, company policies, and lender guidelines.
- May assist with other functions in the department as needed.
Requirements
- Familiarity with quality control principles and practices.
- Excellent understanding of construction stages, trades, and terminology.
- Software experience.
- Excellent analytical and problem-solving skills.
- Has customer service experience with business clients.
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team.
- Experience with construction lending is a plus.
This job description is not exhaustive and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the departments.
BENEFITS:
- Health ( Dependent Coverage), Dental, and Vision Insurance Package
- 12 Observed Holidays
- Paid Time Off: Accrues up to 160 hours/ 20 days
- Paid Sick Leave: 40 hours
- 2 Floating Holidays
- Paid Family Leave
- 401k and Company Matching
- Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention
- Remote Company - Work From Home Policy
Compensation: range is $24-28/hour, Full-time.
The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Candidates must reside in one of the following states: CA, WA, AZ, ID, VA, TX, FL, NC, TN, and MD. We can not consider or hire anyone who resides outside of these states.
Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.
Salary : $24 - $28