What are the responsibilities and job description for the HR Solution Center Representative - Part Time position at Land O'Lakes Inc.?
HR Solution Center Representative - Part Time This is a part time position - (30 hours / week) - 5 days per week - 6 hours per day. This position is located at our Arden Hills, MN Corporate Headquarters (hybrid work arrangement each week). Are you passionate about providing exceptional HR support? Join our world-class Human Resources Solution Center (HRSC) team! As an HR Solution Center Representative, you'll play a crucial role in delivering accurate and high-quality solutions to both internal and external customers. Sound pretty amazing? Then keep reading! Responsibilities :
- Act as front-line support for inquiries made via phone or our service request platform into the HR Solution Center
- You'll handle inquiries related to payroll, HR technology, learning systems, recruitment, benefits, and more
- Ensure all telephone calls and cases are responded to in a professional and timely manner and all information is entered into the HR Solution Center tracking system
- Work closely with functional departments (e.g., Benefits, Payroll, HR) to ensure accuracy of information being utilized
- Resolve customer questions fairly and efficiently to help the HRSC maintain their service and quality goals Experience :
- HS Diploma required, Associates or Bachelor's degree desired
- Strong customer service experience; driven to help others with HR related questions; positive partner to solving problems and questions.
- Human Resources experience / exposure highly desired
- Familiarity with Microsoft Office tools (Teams, Word, OneNote) and experience using HR systems helpful
- Bilingual (Spanish) desired Competencies :
- Strong passion and commitment to customer service
- As the first point of contact, you'll need excellent communication skills to provide professional and timely responses via phone and our service request platform
- Critical thinking skills
- Attention to detail and see the broader picture.
- Anticipation of "What's next" to understand potential downstream impacts
- Self-motivated to find answers and dig into issues to learn root cause and aid in their resolution
- Ability to juggle competing priorities
- Inquisitive and ability to operate with some level of ambiguity Hourly hiring range : $21.03-$31.55 About Land O'Lakes, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k). Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M / F / Vets / Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
Salary : $21 - $32
