What are the responsibilities and job description for the Store Supervisor - Dirksen position at Land of Lincoln Goodwill Industries?
Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement: LLGI recognizes our employees differences in age, disability, veteran status,
ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender
identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life
experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace
represent an essential part of our culture.
Job Title: Store Supervisor
Department: Retail operations
Reports To: Store Manager
Classification: Non-Exempt
EEO-1 Category: Laborers and Helpers
Safety Sensitive: Yes
Supervises: N/A
Job Summary
Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations,
and donated goods processing. They are accountable for the store operations while acting as manager on duty.
Operations include the collection of donations,processing, pricing, stocking, performing register transactions, and
handling donated goods overall to meet expected goals at every step of the process. This position requires a
strong customer focus, operating with minimum supervision, and understanding business demands.
Essential Job Duties
1. Ability to successfully perform all duties of a Retail Associate
2. Train, coach, and provide feedback to help staff strengthen and develop skills
3. Ensure store staff follows policies and procedures
4. Demonstrate leadership and positive role modeling for retail staff.
5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely
manner
6. Effectively manage time and monitor retail staff time to ensure that work is completed
7. Assume responsibility and accountability for the completion of job duties and meet production goals
8. Perform bank deposits and related cash-handling duties
9. Fill in for store staff as needed
10. Perform opening and closing procedures
11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty
12. Perform other tasks as assigned
Competencies
Adaptability Managing Conflict Stress Tolerance
Communication Tenacity Urgency
Coaching Delegating Building Trust
Education, Experience, and Expectations
High school diploma or equivalent
1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment
Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale
software
Valid drivers license, safe driving record, proof of insurance, and reliable transportation.
Knowledge, Skills, and Abilities
Requires CPR/First Aid certification or ability to obtain certification within six months of employment
Requires proficiency with the Google business platform and/or Microsoft Office products including Word,
PowerPoint, Outlook and Excel and the ability to utilize other software such as payroll and point of sale
Requires a valid drivers license, safe driving record, proof of insurance and reliable transportation
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Works independently while fostering a strong team atmosphere.
Conveys information clearly through verbal and written communication.
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and
inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.
Physical Requirements
Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten
(10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Stand for long periods throughout the day
The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling,
crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and
placing housewares on shelves and racks
Demonstrate visual acuity to evaluate donated items for quality
The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids
and/or urine
Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold
Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
Requires occasional travel to other stores and job sites
Tools and Equipment
Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts,
wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic
retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages,
material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if
applicable), company vehicles
Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers
General Public Donors/Customers Service Participants
Our Diversity Statement: LLGI recognizes our employees differences in age, disability, veteran status,
ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender
identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life
experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace
represent an essential part of our culture.
Job Title: Store Supervisor
Department: Retail operations
Reports To: Store Manager
Classification: Non-Exempt
EEO-1 Category: Laborers and Helpers
Safety Sensitive: Yes
Supervises: N/A
Job Summary
Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations,
and donated goods processing. They are accountable for the store operations while acting as manager on duty.
Operations include the collection of donations,processing, pricing, stocking, performing register transactions, and
handling donated goods overall to meet expected goals at every step of the process. This position requires a
strong customer focus, operating with minimum supervision, and understanding business demands.
Essential Job Duties
1. Ability to successfully perform all duties of a Retail Associate
2. Train, coach, and provide feedback to help staff strengthen and develop skills
3. Ensure store staff follows policies and procedures
4. Demonstrate leadership and positive role modeling for retail staff.
5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely
manner
6. Effectively manage time and monitor retail staff time to ensure that work is completed
7. Assume responsibility and accountability for the completion of job duties and meet production goals
8. Perform bank deposits and related cash-handling duties
9. Fill in for store staff as needed
10. Perform opening and closing procedures
11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty
12. Perform other tasks as assigned
Competencies
Adaptability Managing Conflict Stress Tolerance
Communication Tenacity Urgency
Coaching Delegating Building Trust
Education, Experience, and Expectations
High school diploma or equivalent
1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment
Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale
software
Valid drivers license, safe driving record, proof of insurance, and reliable transportation.
Knowledge, Skills, and Abilities
Requires CPR/First Aid certification or ability to obtain certification within six months of employment
Requires proficiency with the Google business platform and/or Microsoft Office products including Word,
PowerPoint, Outlook and Excel and the ability to utilize other software such as payroll and point of sale
Requires a valid drivers license, safe driving record, proof of insurance and reliable transportation
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Works independently while fostering a strong team atmosphere.
Conveys information clearly through verbal and written communication.
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and
inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.
Physical Requirements
Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten
(10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Stand for long periods throughout the day
The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling,
crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and
placing housewares on shelves and racks
Demonstrate visual acuity to evaluate donated items for quality
The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids
and/or urine
Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold
Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
Requires occasional travel to other stores and job sites
Tools and Equipment
Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts,
wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic
retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages,
material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if
applicable), company vehicles
Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers
General Public Donors/Customers Service Participants
