What are the responsibilities and job description for the Application Support Assistant position at Land Title?
What we need from you:
This role will be responsible for supporting the company’s customer-related records and related business systems. Supports the Sales Department by setting up, editing, and maintaining customer profiles in the customer management system. Performs other support-related functions for both internal and external customers.
This is an in-office position, Monday - Friday, 8:00am - 5:00pm.
Responsibilities
- Manages requests for customer code creation and changes, seeking clarification of requests to ensure proper maintenance of customer master records.
- Assist end-users by training them on permitted changes to customer master records
- Make changes to customer requests through customer portal inquiries and login issues
- Maintain targeted customer data in the Customer Database
- Troubleshoot problems reported by users and analyze and isolate issues
- May support end users and provide primarily Tier 2 support for supported systems.
- Provides ongoing communications and training for one or more business applications.
- Ensures that the application and configurations comply with company security policies.
- Assists other team members in their responsibilities
Competencies
- Ability to foster long-term relationships with stakeholders and peers across the organization
- Ability and desire to learn and train on new software/systems at a rapid pace; ability to become a recognized expert on those systems
- Demonstrated strengths in organizational, attention-to-detail, follow-through, and accuracy
- Provide written and verbal explanations/information on complex issues that ensures comprehension by the audience
- Demonstrated ability to complete tasks for multiple projects, deadlines, and priorities in a dynamic work environment
- Excellent written and verbal communication skills, including presentation ability
Hiring Requirements
- 1 year of experience with Customer Database Management software and methodology.
- A High School diploma or equivalent. College degree preferred.
- Knowledge of legal and real estate terminology and related title insurance processes used in the preparation of title insurance products is preferred.
Compensation:
- The anticipated salary for this position is $40,000 to $49,000 annually.
- In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half
- Annual employee profit-sharing bonus, based on company performance
Competitive benefits that include:
- Medical, dental, vision insurance
- Teledoc services
- Life insurance
- Traditional and Roth 401K retirement options with company match
- Short-term and long-term disability
- Employee Assistance Program (EAP)
- Continued education & training
- Paid Leave
- Paid Vacation, holiday and sick time
- Discount for services benefit
Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Salary : $40,000 - $49,000
