What are the responsibilities and job description for the Customer Experience Officer / Receptionist - Parker position at Land Title?
This is an in-office position, Monday - Friday, 8:00am - 5:00pm.
What We Need From You
The Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This position is responsible for order entry, file setup, and basic file processing; may also be called upon to create and/or manage office reports.
Responsibilities:
- Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
- Answer customer inquiries in a timely and accurate manner
- Coordinate daily closing activities including closing room schedules, calendars, meetings and events
- Process incoming customer orders by following work procedures for New Order Entry
- Compile personal profile information of sellers, buyer, and borrowers in customer management software
- Assist in creation, preparation and distribution of reports in support of the organization
- Compile data for over/short report and escheating
- Provide administrative assistance with document distribution, typing reports and memos, maintaining computer based and paper files, order and maintenance of office supplies, and performing other clerical tasks
- Participate in department marketing activities which may include attending after hours functions as requested or required
- Other related duties as assigned.
Success Factors:
- Excellent written and verbal communication skills
- Exceptional interpersonal and customer service skills
- Excellent organizational skills and attention to detail
Education and Experience:
- High school diploma or equivalent required
- Customer service experience strongly preferred
- Proficiency with E-mail, Microsoft Office Suite, and Internet
Working Conditions:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Compensation:
- The salary range for this position is $36,000 - $44,000 annually.
- In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
- There is potential for an annual employee profit-sharing bonus based upon company performance.
Competitive benefits that include:
- Medical, dental, vision insurance
- Teledoc services
- Life insurance
- Traditional and Roth 401K retirement options with company match
- Short-term and long-term disability
- Vacation and Sick time
- Land Title Paid Leave Program
- 10 paid holidays
- Employee Assistance Program (EAP)
- Educational Reimbursement and Training opportunities
- Title and Closing reimbursement discounts
- Bus Pass
Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Salary : $36,000 - $44,000
