Director of Operations

THE POSITION

This position is a high-impact leadership role, working closely with the Market Vice President and on-site teams to oversee the landscape operations for a large direct report facility. This person will drive operational excellence, foster client relationships, and ensure the delivery of high-quality landscape services that align with the client's goals and expectations.

WHAT YOU WILL BE DOING

Operational Oversight

• Oversee all landscape operations at the facility, ensuring high standards of quality, efficiency, and safety.
• Collaborate with the Market Vice President to implement processes that improve service delivery and operational performance.
• Monitor and manage the scheduling, execution, and completion of landscape maintenance and enhancement projects.
• Conduct regular site inspections to assess service quality, identify improvement areas, and ensure contract compliance.
• Manage budgets, track expenses, and ensure that all operations align with financial goals and cost controls.

Client Service and Retention

• Cultivate strong relationships with key stakeholders at the facility, understanding their needs and ensuring service satisfaction.
• Act as the primary point of contact for the client, providing regular updates, addressing concerns, and offering proactive solutions.
• Collaborate with the team to maintain a comprehensive Landscape Quality Audit process, ensuring consistent service delivery and identifying enhancement opportunities.
• Develop and present client proposals, contracts, and recommendations that align with the facility's objectives and meet budget requirements.

Team Leadership and Development

• Lead and mentor on-site teams, fostering a culture of accountability, safety, and continuous improvement.
• Provide training and development opportunities to enhance team capabilities and promote career growth.
• Ensure compliance with company policies, safety standards, and industry regulations.

• **Must be willing to relocate to Brownsville, TX
• 5 years of experience in landscape operations management or a related field.
• Strong leadership and team management skills with a track record of driving operational excellence.
• Exceptional client relationship and communication abilities.
• Experience managing large-scale properties or facilities is preferred.
• Ability to analyze data, manage budgets, and drive cost-effective solutions.
• Proficiency in landscape management software and Microsoft Office Suite.
• Commitment to safety, quality, and fostering a positive team culture.

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy 9 corporate holidays
• Formal training and development program