Business Operations Analyst

PERKS!

• Be at the center of it all! Your role directly supports the Director of Project Management, ensuring the entire organization runs smoothly.
• Work for an employer who truly cares about YOU!
• Flexible work arrangements to fit your life.
• Opportunities for career growth and leadership development —this is not just a job; it's a launchpad.
• Paid Time Off : Enjoy your birthday off, company holidays, and two weeks of PTO in your first year (three weeks from year two onward).
• Health benefits including medical, dental, and vision. We offer a range of health insurance plans with the company covering a substantial portion of the employee's premium, depending on the plan chosen. Dependent coverage is available at an additional cost, providing flexible options to suit your needs.
• 401k Enrollment : 4% employer match.
• Competitive Pay : $31 - $36 per hour, based on experience.

We’re looking for a Business Operations Analyst who thrives on solving real operational problems, driving process improvements, and making data work for the business . This role isn’t just about crunching numbers—it’s about rolling up your sleeves, diving into the weeds, and fixing things. You’ll work directly with the Director of Project Management , ensuring that reporting, approvals, processes, and daily operations run smoothly, efficiently, and with clear direction.

What You’ll Be Doing :

• Driving Insights & Making Data Actionable – Build and refine reports, analyze key metrics, and turn data into clear, usable recommendations that help drive decisions across the business.
• Fixing Operational Bottlenecks – When processes are slowing things down, you’ll figure out why , propose solutions, and own the execution to make things better.
• Overseeing Routing & Workflow Approvals – Ensure jobs, purchases, and key business functions move efficiently through the pipeline. No roadblocks, no unnecessary slowdowns.
• Owning & Improving Daily Operations – Whether it’s scheduling inefficiencies, process gaps, or vendor issues, you’ll dig in, diagnose, and fix it .
• Managing & Supporting Key Projects – Work cross-functionally on initiatives that improve efficiency, service, and profitability .
• Rolling Up Your Sleeves & Handling Real Problems – Sometimes, things just need to get done . You’ll help troubleshoot, coordinate across teams, and ensure execution happens .

What It Takes to Succeed Here :

• Analytical & Process-Driven – You don’t just look at numbers, you understand what they mean and how they impact the business.
• Bias for Action – You spot inefficiencies, then fix them . You don’t wait for someone else to take the lead.
• Operational Know-How – You get how workflows, scheduling, and approvals work in a service business and know how to make them better.
• Hands-On & Detail-Oriented – Whether it’s reviewing reports or refining a dispatch process, you own the details without losing sight of the big picture.
• Clear Communicator & Influencer – You can explain what needs to change, why it matters, and get people on board.
• Highly organized, analytical, and detail-oriented —you thrive on keeping things running smoothly.
• Able to multitask and pivot quickly , handling shifting priorities with ease.

Preferred Experience & Skills :

• Experience in business analysis, operations, or project execution .
• Strong skills in Excel, Power BI, SQL, or other reporting tools .
• Familiarity with dispatching, scheduling, workflow approvals, and process optimization .
• Experience working in a service-based, operationally complex environment .
• Ability to work across departments and get things done in a fast-moving environment.

Availability :

• Monday-Friday, 8 AM - 5 PM
• This is PRIMARILY an in-office role with hybrid options once you've proven yourself.

This isn’t a sit-behind-the-desk kind of role. It’s for someone who’s ready to own operational improvements, get their hands dirty solving problems , and drive smarter decisions with data . If that’s you, let’s talk.

Flexible work from home options available.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Salary : $31 - $36