Business Operations Associate

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Business Operations Associate

• If you want to be at the center of it allleading change, running projects, proposing solutions, working across teams, diving deep into data, and figuring out what to fix nextthis role is for you.
• We need someone who not only knows how to analyze data but knows how to use it to drive real operational change. If you have experience being the changefixing processes, improving operations, and driving efficiencyAND using data to determine what to fix and how to fix it, we want to talk.
• If your background is purely data and reporting without hands-on operational change experience, this isnt the role for you.
• Youll work directly with the Director of Project Management, ensuring that reporting, approvals, processes, and daily operations run smoothly, efficiently, and with clear direction.

PERKS!

• Be at the center of it all! Your role directly supports the Director of Project Management, ensuring the entire organization runs smoothly.
• Work for an employer who truly cares about YOU!
• Flexible work arrangements to fit your life.
• Opportunities for career growth and leadership developmentthis is not just a job; it's a launchpad.
• Paid Time Off: Enjoy your birthday off, company holidays, and two weeks of PTO in your first year (three weeks from year two onward).
• Health benefits including medical, dental, and vision. We offer a range of health insurance plans with the company covering a substantial portion of the employee's premium, depending on the plan chosen. Dependent coverage is available at an additional cost, providing flexible options to suit your needs.
• 401k Enrollment: 4% employer match after probationary period.
• Competitive Pay: $31 - $36 per hour, based on experience.

What Youll Be Doing:

• Driving Change & Fixing Real Problems Identify inefficiencies, dig into root causes, propose solutions, and own execution.
• Using Data to Drive Decisions Build and refine reports, analyze key metrics, and turn insights into action.
• Overseeing Routing & Workflow Approvals Keep jobs, purchases, and key business functions moving efficiently. No bottlenecks.
• Owning & Improving Daily Operations Scheduling inefficiencies, process gaps, vendor issues? Youll dig in, diagnose, and solve them.
• Leading & Supporting Key Projects Work cross-functionally on initiatives that improve efficiency, service, and profitability.
• Rolling Up Your Sleeves & Handling Business Needs This isnt a desk job. Its about execution, troubleshooting, and working across teams.

What It Takes to Succeed Here:

• Experience leading change and improving operations.
• The ability to make data actionablenot just analyze it but use it to drive operational improvements.
• A bias for actionyou dont just see problems, you solve them.
• Operational experienceyou understand workflows, scheduling, approvals, and what makes a business run well.
• A strong communicatoryou can explain changes, get buy-in, and influence others.
• The ability to multitask and pivot quickly in a fast-moving environment.

Preferred Experience & Skills:

• Experience in business analysis, operations, or project execution.
• Strong skills in Excel, Power BI, SQL, or other reporting tools.
• Familiarity with dispatching, scheduling, workflow approvals, and process optimization.
• Experience working in a service-based, operationally complex environment.
• Ability to work across departments and get things done in a fast-moving environment.

Availability:

• Monday-Friday, 8 AM - 5 PM
• This is an in-office role with employees working from our Baltimore MD office. Hybrid options may be considered after demonstrated performance.

This isnt a sit-behind-the-desk kind of role. Its for someone whos ready to own operational improvements, get their hands dirty solving problems, and drive smarter decisions with data. If thats you, lets talk.

WANT TO STAND OUT?: If you want to be a top candidate, include a cover letter detailing a time when you led changewhether in a business, team, volunteer role, or academic setting. Highlight how you combined strong leadership with data-driven insights and structured decision-making to implement improvements and drive measurable results. How did you approach change management to get buy-in, overcome resistance, and ensure people successfully adapted to the new way of doing business?