Customer Care Associate

Join the Team at Landers Appliance as a Full-Time Customer Care Associate!

PERKS!

• Work for an employer who demands and rewards excellence, AND cares about YOU!
• Flexible work arrangements to fit your life
• Various opportunities for career development and advancement
• Our mission is to deliver "Honest, Reasonable, & Reliable" service in every interaction
• Paid time off: 2 weeks in your first year, increasing to 3 weeks after that. Your birthday is a paid holiday.
• Health benefits (medical, dental, vision). We cover a substantial portion of your premium.
• 401k enrollment with a 4% employer match.
• Competitive pay starting at $25 - $27 per hour based on experience.

At Landers Appliance, we value our team and are committed to investing in your career growth. As a Customer Care Associate, you'll play a crucial role in providing exceptional, high-quality experience to our customers.

What Were Looking For


This role demands understanding, commitment to excellence, and a genuine joy in helping people. Success here means excelling in three key areas:

1. Defining Excellence in Customer Service What does truly great service look like? Beyond being polite, how do you anticipate needs, solve problems, and create exceptional experiences?
2. Mastering Complexity Share a time you mastered something highly detailed and nuanced, proving your ability to handle the complexities of high-level customer service.
3. Demonstrating People Skills Show us real examples of how you connect with people, adapt to challenges, and leave a lasting positive impact.

If you bring this level of skill, understanding, and dedication, youll fit right in.

Key Responsibilities:

• Scheduling & Dispatching
  • Schedule and dispatch service calls with precision and efficiency.
  • Ensure technicians are routed to the right jobs to maximize productivity.
  • Keep customers updated with appointment detailsno surprises, no missed expectations.
• Customer Service
  • Provide exceptional, top-tier service to every customerno shortcuts.
  • Handle complaints, resolve issues, and leave customers feeling heard and valued.
  • Work across departments to ensure customer concerns are fully resolved.
• Administrative Duties
  • Work with Sales to handle customer concerns and process orders as needed.
  • Accurately update records and ensure smooth workflow across teams.

Job Requirements:

• Proven people oriented professional with a track record of mastering complex interactions.
• Organized and focused, able to juggle multiple tasks under pressure.
• Tech-savvy: Proficient in Microsoft applications (Word, Excel, Outlook) and able to type 50 WPM.
• Strong communicator: Crystal-clear verbal and written communication skills.
• Monday - Friday, 8 AM - 5 PM availability.

About Us:
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for over 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.

If you are looking for a supportive and rewarding work environment with opportunities for growth, apply today and our hiring manager will follow up with you!