What are the responsibilities and job description for the Call Center Representative/Customer Service position at Landings Credit Union?
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our members, providing exceptional member support and ensuring a positive experience. You will handle inbound and outbound calls, assist with member inquiries, and contribute to our commitment to outstanding service.
Responsibilities
- Manage inbound and outbound calls efficiently while maintaining a professional demeanor.
- Provide excellent member services by addressing inquiries, resolving issues, and ensuring member satisfaction.
- Utilize computerized systems for data entry and record-keeping to track member interactions accurately.
- Demonstrate strong phone etiquette while communicating with members, ensuring clarity and professionalism.
- Handle cash transactions accurately when required, adhering to company policies.
- Analyze member needs and provide tailored solutions to enhance their experience.
- Collaborate with team members to improve processes and share best practices.
- Maintain an organized office environment to support operational efficiency.
- If applicable, leverage multilingual skills to assist diverse membership effectively.
Experience
Join us in delivering exceptional service and making a difference in our members' experiences!
Please visit our careers page to see more job opportunities.
