Administrative Assistant for Lancaster Downtowners

Lancaster Downtowners Administrative Assistant

Position: Administrative Assistant to the Executive Director.

Lancaster Downtowners Vision: A vibrant, multigenerational, interdependent community

Lancaster Downtowners Mission: To engage older adults in meaningful opportunities that build a multi-dimensional

support network to stay informed, involved, and independent in their community.

Lancaster Downtowners Values:

• Operational Integrity: We strive to be honest, open, and transparent in the way we operate
• Interconnected Community: We support and care for each other, learn from and serve one another, and value each person's contributions
• Responsible Citizenship: We seek collaborative connections and work to strengthen our neighborhoods so that all may thrive
  
  

Position Qualifications

• High school diploma/GED in reading and writing skills required.
• Prior experience in related role required.
• Proficient in general office management and word processing required.
• Proficient in use of computer and related technology required for the role required.
• Good verbal, non-verbal and written communication skills required.
• English proficiency is required; Spanish proficiency is a plus.
• Demonstrates a pleasant personality with flexibility and adaptability for frequent interruptions required.
  
  

Position Competencies

• Customer Service: Provides responsive, high-quality service to internal and external customers.
• Flexibility: Adjusts approach and activities to meet changing needs and situations.
• Relationship Management: Develops and nurtures effective working relationships.
• Attention to Detail: Focuses on a task and thinks through and attends to all critical details surrounding the task.
  
  

Core Essential Duties/Responsibilities

• Embraces and supports the organization's mission, vision and values.
• Respects the dignity, honor and diversity of all persons.
• Functions as a positive team member in the development and encouragement of relationships that support community, both inter-organizational and intra-organizational.
• Demonstrates flexibility and openness to learning and adapting to change as roles and expectations evolve over time.
  
  

Position Essential Duties/Responsibilities

• Provides general administrative support for the Executive Director.
• Provides primary coverage for Lancaster Downtowners office visitors during office hours. Answer general questions as appropriate.
• Supports member requests for event registration, membership enrollment and renewal, website support, and resource requests, as appropriate.
• Supports volunteer enrollment, including maintaining clearances.
• Processes, maintains, and updates organization documents such as policies and procedures, committee minutes, monthly administrative volunteer tracking, board packets, and other organizational documentation.
• Maintains petty cash, expense/reimbursement forms, and communicates with
  
  

bookkeeper regarding invoices and income received in the office.

• Provides Executive Director, Committees, and Board with requested mailing labels, nametags, reports, printing, postcards; monitors supply and orders marketing collateral as needed in consult with the Executive Director.
• Supports communications including the monthly newsletter, program & community email updates, and special events, as directed by the Executive Director.
• Supports the Executive Director, Committees and Board by updating information on the Downtowners’ website including the event calendar, resource directory, committee chair and membership list, and member profiles as needed.
• Schedules meeting and event spaces as needed, including facilitating payments and contracts.
• Utilizes a pleasant, clear and positive voice and disposition in creating an atmosphere of warmth, efficiency and confidence to all persons in the community, even under pressure.
• Demonstrates dependability, competence, and accuracy.
• Additional duties and responsibilities as assigned.
  
  

Landis Communities Relationship

Lancaster Downtowners and Landis Communities have entered a collaborative partnership to support each other’s goals of enabling individuals to remain in the homes of their choice and live quality, meaningful lives. Under this partnership Lancaster Downtowners receives administrative support from Landis Communities including payroll and benefits administration. As such the Administrative Assistant is employed by Landis Communities. The Administrative Assistant is responsible to the Lancaster Downtowner’s Executive Director, in addition to Landis Communities policies and responsibilities as outlined in the employee handbook.

Position Working Conditions

• PHYSICAL REQUIREMENTS: Daily walking, standing, sitting, talking and hearing in person and on phone, vision for close work and depth perception, using hands to feel or hold, maintaining balance, repetitive motion, keyboarding, bending, twisting, crouching, stooping, reaching, and lifting up to 25 pounds.
• SCHEDULE CONSIDERATIONS: Works on-site in the Lancaster Downtowners office for the majority of hours worked, with consideration for sporadic work-from-home arrangements. Regular hours will be scheduled between 9am and 5pm Monday thru Friday.
  
  

Position Qualifications

• High school diploma/GED in reading and writing skills required.
• Prior experience in related role required.
• Proficient in general office management and word processing required.
• Proficient in use of computer and related technology required for the role required.
• Good verbal, non-verbal and written communication skills required.
• English proficiency is required; Spanish proficiency is a plus.
• Demonstrates a pleasant personality with flexibility and adaptability for frequent interruptions required.