What are the responsibilities and job description for the Client Relations Specialist position at Landmark Creations?
Job Summary
We are seeking a dedicated and enthusiastic Client Relations Specialist to join our team. This role is crucial in maintaining and enhancing client relationships, ensuring that our clients receive exceptional service and support. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to analyze client needs effectively. This position requires proficiency in data entry and a commitment to providing outstanding client services.
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Conduct outbound calling to follow up with clients and gather feedback on services provided.
- Maintain accurate records of client interactions through data entry and computerized systems.
- Analyze client needs and provide tailored solutions to enhance their experience.
- Collaborate with internal teams to ensure seamless service delivery.
- Demonstrate excellent phone etiquette while communicating with clients.
- Assist in the development of client service strategies to improve overall satisfaction.
- Provide support in both English and any additional languages as needed, ensuring clear communication with all clients.
Requirements
- Proven experience in client services or customer support roles is preferred.
- Strong data entry skills with attention to detail.
- Ability to analyze information and provide actionable insights.
- Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in using computerized systems for record keeping and data management.
- A proactive approach to problem-solving with strong interpersonal skills.
- Ability to work effectively both independently and as part of a team.
Join us as a Client Relations Specialist, where your contributions will directly impact our clients' satisfaction and loyalty!
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Burnsville, MN 55337 (Preferred)
Work Location: In person
Salary : $26 - $32