What are the responsibilities and job description for the Business Development Representative position at Landmark Ford?
Family owned and operated since 1979 Landmark Ford Inc. works to create a comfortable and welcoming environment for our team members and guests. With a culture of recognition and a reputation for excellence Landmark teammates are empowered to take ownership in their job and make a difference. Landmark is a place where talent is recognized and internal growth is promoted, making it an ideal organization in which to develop a long and successful career.
We are currently seeking a part time BDC specialist to work Friday through Sunday. Our Business Development Center (BDC) Employees will be responsible for monitoring internet and phone leads and providing client follow-up. You must be a customer-service oriented individual with excellent organization skills in order to manage incoming customers leads. You must also be comfortable making phone calls and sending emails to prospective clients on a regular schedule. Previous auto sales experience is NOT required but if experienced with BDC or call center it's a PLUS. If you have experience in customer service, telemarketing, call center, hospitality or sales then we encourage you to apply!
BENEFITS
- Medical Plan
- Dental Plan
- Vision Plan
- 401(K) Plan
- Promote from within
- Voted Top Workplace
- Vehicle Purchase Plan
- Employee Assistance Program
- Generous discounts on parts and service
- 3 x President's Award Winner
RESPONSIBILITIES
- Answer incoming calls and schedule sales appointments off those calls.
- Log ALL customer attempts and comments into the CRM and schedule follow up calls.
- Confirm scheduled appointments.
- Re-schedule no show customer appointments.
- Follow-up with sales department to find out about appointment and the outcome.
- Purify and update customers changes in database.
- Contact customer base on current marketing incentives.
- Respond to customer website requests (internet inquiries).
- Contact internet clients via email, text, and phone to schedule sales appointments.
- Notify necessary departments of appointments set.
- Follow internet leads from lead receipt to vehicle delivery.
- Forward any customer concerns to the correct department manager and follow up.
- Performs other tasks as assigned.
QUALIFICATIONS
- Minimum one year of call center experience; dealership experience highly desired
- Excellent communication skills, verbal and written
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Strong problem solving and analytical skills
- Highly professional and dependable
- Strong computer and internet skills, including Microsoft Office suite
- Available to work flexible hours and weekends
Landmark Ford, Inc. promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability and qualified veteran status.
Equal employment opportunity includes, but is not limited to, recruitment, hiring, promotion, termination, compensation, benefits, transfers, education, and social and recreational programs
