What are the responsibilities and job description for the Guest Service Representative position at Landmark Hotel Group?
Guest Services Representative / Front Desk Agent
PM/Flex Shift,
Comfort Suites Chesapeake
Full Time
$250 Sign-on Bonus!
At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION!
Be part of something great! JOIN OUR FAMILY, where People are Paramount. #LHGWhereYouBelong
Landmark Hotel Group is seeking a Guest Services Representative/Front Desk Agent for the Comfort Suites Chesapeake located at 1550 Crossways Boulevard, Chesapeake, VA 23320.
Core Responsibilities:
- Maintain complete knowledge at all times of Hotel features, room types, rates, and guest details
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
- Access all functions of the computer system according to established procedures and standards.
- Promote positive guest relations with all individuals approaching the Front Desk.
- Process all guest check-ins according to established hotel requirements.
Qualifications:
- Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
- Experience working in a fast-paced environment
- Morning, Evening, Holidays, and Weekend availability is required
- Ensures uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information; protect company assets
Wellness Benefits:
- Medical
- Dental
- Vision
- Generous Paid Time Off
- Colonial Life Supplemental Insurance
Planning for the Future:
- 401(k) with company match
- Life insurance
- Training and Development Opportunities
Rewards:
- Incentive-based bonus program
- Employee discounts
- Discounts for friends and family
- $250 Sign-on bonus
Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values... Join Us!
For more information about joining the Landmark Family, please visit landmarkhotelgroup.com/careers
Comfort Suites Chesapeake
1550 Crossways Blvd.
Chesapeake, VA 23320
757-420-1600
Salary : $14 - $15
