Connected Support Intern

Description

Integrity, Partnership, Trust, Commitment, Value and Quality: these core values are the foundation in which we conduct business daily and are lived by our employees.  Become the LandMark Difference and apply today! 

Position Specifics: 

Department:  Connected Support and Training 

Reports to:  Connected Support and Training Manager 

Supervises:  None 

Purpose: 

Get hands on experience while gaining insight into LandMark’s Connected Support and Training department. The Connected Support and Training department supports the dealership and customers with all products with advanced technologies and integrated services, including new products enabled by John Deere Connected Support. Work with all dealership departments to support and sell services to customers by sharing expertise, training employees and customers on the services and their applications.  Assist Customers in optimizing their products, utilizing the technology they own to get all the benefits from these products. The focus of these services will be to help the customer achieve more uptime, be more productive, more efficient and overall, more profitable. 

Program Overview: 

LandMark Implement has an internship program designed to give potential employees an opportunity to learn the culture of LandMark while providing solutions to our organization and our customers who serve in the agriculture industry. Successful individuals will be invited to apply for a second-year internship where they will get an even further in-depth view of the company. Individuals invited to return for a second year will receive a $1000 scholarship. Scholarships will be a check paid directly to the college upon receipt of upcoming class registration. Interns will be paid per hour with a regulated 40-hour work week.  

Essential Goals and Structure: 

The following outlines our 12-week internship schedule. The department order and exact amount of time spent working in each department may vary, depending on workload and project involvement. This schedule may be adjusted to meet the student and store needs.  The project for the internship will have the greatest focus to ensure follow through and completion prior to the end of the internship. 

Intern Selection: 

Interns will be selected by an application process. 

Responsibilities: 

• Gain an overview and general operation practices of the Connected Support Department by shadowing Technical Communicators and Remote Support Specialists.   

• Shadow LandMark’s Certified Dealer Instructors while gaining knowledge of providing technical training to dealership employees.  

• Gain a better understanding of remote support tools offered by John Deere to help LandMark provide the most uptime for the customer.  

• Upon completion, knowledge should be gained to utilize John Deere Remote Support Tools to support the customer and provide dealership experience.  

• Be able to explain and perform benefits of Certified Dealer Instructors.  

Exposure to Other Dealership Departments:

At the direction of the intern, we can give him/her additional exposure to other departments within the dealership to gain a better overall understanding of the business. 

• Parts 

• Service  

• Sales 

• Admin 

Internship Project 

An important part of the internship will be completing a project for LandMark.  We will find a project that we need help with to improve the organization, find a new process or some other need that we have that hasn’t been filled and needs some attention.  We will allow the intern to have full autonomy with this project and will work with other employees or leaders in the organization to put it together and implement the results. 

At the conclusion of the summer, the intern will be responsible for presenting to the LandMark Leadership Team. This presentation is intended to summarize the projects worked on and career experiences gained while working at LandMark Implement. 

Location:  

Based out of the Holdrege, NE Support Center with travel to all LandMark Locations, if travel is required these trips will be completed during the course of the business day. 

Timeframe: 

May to August (12 Weeks ) 

Physical Requirements: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee must regularly lift and/or move 50 pounds and occasionally lift and/or move up to 75 pounds.  Prolonged periods of standing and/or sitting. Ability to reach, stoop, kneel, and bend as needed. Regular use of the telephone and e-mail for communication is essential. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.  Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.  

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.  

Qualifications

Requirements and Qualifications: 

• College students in their second year of a two-year degree or students in their sophomore year of a four-year degree 

• Desire to work in Agriculture and Connected Support 

• Ability to speak and write effectively one-on-one and in groups 

• Ability to use standard desktop load applications such as Microsoft Office and internet functions. 

• A willingness to learn  

• Detail-oriented