What are the responsibilities and job description for the Customer Service Representative position at Landmark National Bank?
Job Summary:
We are seeking a Customer Service Representative to join our team at Landmark National Bank in Louisburg, KS.
Job Description:
A successful Customer Service Representative will be the face of our bank, delivering exceptional customer service and building relationships with customers. This role involves working independently and as part of a team, modeling core values and mentoring fellow associates.
The ideal candidate will provide efficient, safe, and confidential service to customers, promote bank products, and adhere to compliance requirements.
Responsibilities:
- Deliver excellent customer service by greeting customers with a smile and addressing their needs promptly and accurately.
- Develop and maintain strong relationships with customers and team members.
- Support customer and bank success by completing transactions, maintaining cash drawer levels, and implementing regulatory requirements.
- Promote bank products and services using a 7-step conversation approach.
- Maintain professional improvement through the Quarterly Job Progress Plan and meet performance levels.
- Participate in bank culture initiatives and team success activities.
- Represent the bank positively in the community.
Qualifications:
- High school diploma or equivalent required.
- Discretion and confidentiality essential.
- Ability to work independently and as part of a team.
- Attention to detail and organizational skills necessary.
- Advanced communication and customer service skills.
- Intermediate level of understanding of basic computer programs.
Estimated Salary:$40,000 - $55,000 per year, based on experience and qualifications.
Benefits:
- Group health, dental, and vision insurance options.
- Health savings accounts and flexible spending accounts.
- Fully paid life insurance and long-term disability coverage.
- 401k options with matching and profit-sharing retirement plan.
- Paid time off program and 11 paid holidays.
- Discount on bank services.
- Employee referrals and wellness reimbursements.
- 529 college savings plan payroll deduction.
Salary : $40,000 - $55,000
